Account Manager

Project Summary & Overview

We are seeking an experienced IT Account Manager to oversee and grow key client relationships across government and commercial sectors. This individual will serve as a trusted advisor to clients, driving customer satisfaction, technology adoption, and revenue growth through strategic engagement, solution development, and proactive account management.

The Senior Account Manager will collaborate closely with delivery teams, pre-sales engineers, and executive leadership to ensure the success of IT services, managed services, software solutions, and consulting engagements.

Job Responsibilities

Client Relationship Management:

• Serve as the primary point of contact for assigned government agencies and commercial clients.
• Build and maintain long-term, trusted client relationships to drive satisfaction and loyalty.
• Conduct regular account reviews, client strategy sessions, and performance updates.

Account Growth and Strategy:

• Identify upsell, cross-sell, and renewal opportunities aligned to client needs and strategic goals.
• Develop account growth plans and collaborate with sales, delivery, and marketing teams to execute.
• Support capture management for RFPs, RFIs, and unsolicited proposals in both public and private sectors.

Solution Alignment:

• Understand client business drivers and map technology solutions (cloud, cybersecurity, digital transformation, application services, etc.) to their needs.
• Lead discussions around IT modernization, compliance, emerging technologies, and risk mitigation.

Operational Excellence:

• Work with service delivery teams to ensure high-quality project execution and SLA performance.
• Track and report on KPIs such as client satisfaction scores, contract renewals, and revenue growth.

Compliance and Contracts:

• Maintain knowledge of government procurement processes, contract vehicles (e.g., GSA Schedules, State Master Agreements), and compliance requirements.
• Ensure adherence to customer and regulatory standards.

Required Skills:

• 5 years of experience in IT account management, client success, or business development roles.
• Proven experience managing government (federal, state, or local) and commercial sector accounts.
• State of Illinois experience is preferred.
• Strong understanding of IT services, managed services, cloud computing, cybersecurity, and software solutions.
• Demonstrated success in growing client accounts and driving strategic initiatives.
• Excellent relationship-building, negotiation, and communication skills.
• Knowledge of government procurement processes, including experience responding to RFPs and navigating public sector sales cycles.
• Ability to work independently and collaboratively across technical and business teams.
• Bachelor’s degree in business, Information Technology, or a related field (master’s degree preferred).
• PMP, ITIL, or similar certifications are a plus.

Preferred Attributes:

• Experience working with CRM tools (e.g., Pipedrive, Salesforce, HubSpot).
• Strong analytical and problem-solving skills.
• Background in public sector compliance (e.g., FedRAMP, State IT Standards) and/or contracting knowledge.
• Familiarity with strategic IT trends such as AI, low-code platforms (like Power Apps), and digital citizen experience.