Groundskeeper / Porter

JOB PURPOSE:

Many of the larger communities will have a dedicated Groundskeeper/porter who is responsible for maintaining all common areas and the grounds of each community in clean condition at all times. The Groundskeeper/porter will also perform any minor landscaping duties that the landscaping contractor does not include in their responsibilities.

PRIMARY DUTIES & RESPONSIBILITIES:

Will always include those specifically assigned by the immediate supervisor

· Providing excellent service to residents, guests, employees and contractors.

· Cleaning and monitoring trash receptacle locations on property.

· Cleaning all amenity areas including the clubhouse, model apartment, pool, sport courts and restrooms.

· Clearing and removing debris from community grounds, breezeways and amenity areas.

· Completing and assisting with minor work orders as directed by the Maintenance Supervisor.

· Delivering resident correspondence and packages to units as requested.

Daily/Weekly

· Meetings: Meet with Maintenance Supervisor daily to review work orders and assignments. Communicate all maintenance concerns. Expect to receive a daily list of assignments and direction from Maintenance Supervisor.

· Timekeeping: Keep a record of hours utilizing company provided forms/software. Obtain authorization to work overtime from Maintenance Supervisor or Community Manager.

· Common Area Inspection/Pick-up: Pickup debris and pet waste and perform inspection of all areas daily, before the office is open for business. Always be diligent to look for maintenance issues.

· Grounds Maintenance: Per schedule provided by Maintenance Supervisor, keep grounds maintained and free of debris. Always be diligent to look for maintenance issues.

· Trash: Maintain trash receptacles to be clean and clear, always available for residents. Any back-ups, overflows, or malfunctions should be reported to Maintenance Supervisor or Community Manager immediately. Assist with City pick up, when necessary.

· Pressure Washing: At direction of Maintenance Supervisor, perform pressure

washing of common areas, walks and buildings.

· Custodial/Cleaning: At direction of Maintenance Supervisor, perform sweeping, mopping, vacuuming, trash removal and other cleaning in interior common areas and units.

· Work orders: Complete minor work orders as directed. Ensure 24-hour response policy.

· Breezeway Cleanliness: Enforce trash standards on property. Report violations to Maintenance Supervisor so notices to residents can be issued.

· Pool Maintenance: At the direction of Maintenance Supervisor, log and maintain pool chemicals daily, according to local code.

· Logs: At direction of Maintenance Supervisor, maintain MSDS/OSHA/EPA logs in shop and office. Keep abreast of changes to MSDS sheets.

· Maintenance Inventory: Inform Maintenance Supervisor of supplies needed.

· Weekend Coverage: Per schedule provided by Maintenance Supervisor, provide coverage of common areas on weekends and Saturday afternoon cleans.

Monthly/Ongoing

· Scheduled Inspections: Review Preventative Maintenance Calendar on monthly basis. At the direction of the Maintenance Supervisor, perform following duties on a monthly basis:

a. Landscape walk with Maintenance Supervisor

b. Breezeway Inspections

c. Safety and Trip Hazard Inspections

· Monthly Safety Meeting: Attend a monthly safety meeting to stay informed of safety regulations and changes. Utilize meeting to communicate problems and get direction on better ways of doing things and improved cost control.

· Equipment Inventory: Ensure proper equipment is kept in inventory. Report missing/broken equipment immediately to Maintenance Supervisor. Assist in the verification of inventory as directed. Advise Maintenance Supervisor of any needed equipment/supplies.

· Education: Keep Maintenance Supervisor updated on education and certification needs. Ensure and required licenses and certifications are kept current.

Move-Out/Move-In

· Vendor Assistance: Work with vendors during process and provide input to Maintenance Supervisor regarding vendors’ status and adherence to schedule.

· Unit Punch: Complete unit punch at the direction of Maintenance Supervisor.

QUALIFICATIONS:

· High degree of neatness and respect for property and landscape combined with a

willingness and desire to learn.

· Able to understand cleaning solution labels and use as instructed.

· Ability to read and comprehend simple instructions, short correspondence, and memos.

· Ability to write simple correspondence.

· Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

· Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of weight measurement, volume, and distance.

· Ability to apply common sense understanding to carry out simple one- or two-step instructions.

· Professional and energetic demeanor resulting from previous landscape, maintenance, or housekeeping experience

· Good customer service skills

· Good communication and listening skills

· Able to be an effective team player and interact well with others

· Organized and detail-oriented

· Patient, even-tempered and works well under pressure

· Effective time management skills

· Able to maintain confidentiality

· Able to follow directions from a supervisor

· Able to understand and follow posted work rules and procedures

· Able to accept constructive criticism

· Willing to work in all types of weather conditions

· Able to work weekends or overtime as job requires

EDUCATION AND EXPERIENCE REQUIREMENTS:

· Less than high school education; or up to six months related experience or training; or equivalent combination of education and experience.

· Broad-based experience in all phases of ground maintenance. Must be familiar with basic maintenance and minor repairs of small engines.

CERTIFICATES, LICENSES, REGISTRATIONS:

· Valid driver’s license with proof of insurance.

JOB PERFORMANCE AND SUCCESS FACTOR REQUIREMENTS:

Cooperation, Influence, Teamwork & Business Relationships – 25%

□ Collaboration & Teamwork – 25%

□ Cooperation – 25%

□ Customer Service – 25%

□ Internal/External Relationships – 25%

Decision Making/Initiative – 25%

□ Analytical & Problem Solving – 16.67%

□ Decisive – 16.67%

□ Practical Judgment – 16.67%

□ Action-Oriented – 16.67%

□ Adaptability & Flexibility – 16.67%

□ Effort & Self Development – 16.67%

Job Knowledge and/or Quality & Quantity of Work – 25%

□ Job Knowledge – 25%

□ Multi-tasking – 25%

□ Work Quality – 25%

□ Work Quantity – 25%

Professional/Technical/Communication Skills – 25%

□ Ethics & Values – 20%

□ Integrity – 20%

□ Reliability & Punctuality – 20%

□ Time Management – 20%

□ Verbal & Written Communications – 20%

WORKING ENVIRONMENT AND PHYSICAL DEMANDS:

X Office environment X Outdoors environment

□ Mechanical facility X Changing weather conditions

□ Toxic or caustic chemicals □ Odors or fumes

□ Electrical current X Loud machine/Equipment noise

□ Above ground level □ Confining spaces