Systems Support Specialist

Job Title: Systems Support Specialist

Summary:
We are seeking a proactive and detail-oriented Systems Support Specialist to support the stability and efficiency of our manufacturing systems, with a focus on the Data and Maintain silos. This role supports all plant locations and plays a critical part in maintaining enterprise system integrity, enabling production continuity, and supporting the company’s ongoing growth and scalability.

Duties and Responsibilities

• Enter and maintain accurate manufacturing data, including part numbers, bills of materials (BOMs), and customer/vendor alternate part numbers (AKAs).
• Support and maintain Electronic Data Interchange (EDI) processes, including order conversion and routing to appropriate plants.
• Provide daily systems and technical support to plant and office employees, resolving issues related to ERP/MRP access, data accuracy, and workflows.
• Manage and update ePlant system parameters and division-level configurations (e.g., new plant setup, location codes, and ship-to addresses).
• Oversee system-driven asset management and work order processes to support maintenance operations.
• Assist with AutoMRP and production forecasting data to ensure alignment with supply chain and production planning.
• Ensure data accuracy in inventory systems by maintaining location records, user-defined fields, and transaction history logs.
• Support cleanup and transfer of sales orders across ePlants to ensure smooth order processing and visibility.
• Coordinate production scheduling data across plants, including tooling availability and "Runs Best" records.
• Monitor manufacturing system performance in real time to identify and resolve disruptions proactively.
• Collaborate closely with Production, Supply Chain, Maintenance, and Engineering teams to align system support with operational needs.

Qualifications

• Associate’s degree in Information Technology, Industrial Technology, or a related field required; Bachelor’s degree preferred.
• Minimum 2 years of experience in systems or IT support within a manufacturing or industrial environment.
• Solid knowledge of Microsoft Windows environments and basic networking principles.
• Strong hands-on experience with ERP or MRP systems (e.g., SAP, Epicor, Oracle, Infor, Plex) in a manufacturing setting.
• Familiarity with EDI systems and manufacturing-specific modules (e.g., inventory, production planning, work orders).
• Exceptional attention to detail with a strong commitment to data accuracy and system integrity.
• Excellent troubleshooting, communication, and cross-functional collaboration skills.
• Ability to manage competing priorities in a fast-paced, plant-floor-driven environment.

Company Details:

• Location: Kreate, 411 S Main St, Findlay, OH 45840
• This position will report to the Systems Manager.

Kreate is an equal opportunity employer. The Statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.