Administrative Sales Support

Sales Support Coordinator - Full Time Location: Rochester Hills, MI, US

Build Your Career with KSI Kitchen & Bath A Michigan-based, family-owned business!

About Us: A leader in the kitchen and bath industry for over 50 years, KSI Kitchen & Bath is continuously growing and expanding! We're looking for individuals who are detail-oriented, customer-focused, positive attitude, and dedicated to exceptional support to both coworkers and clients.

Join our growing team as the Sales Support Coordinator, the cornerstone of our Design Sales Team! In this role, you'll dive into critical tasks like data entry, order processing, administrative duties, and engaging customer interactions. Your contributions are key to ensuring our sales operations run seamlessly and our design sales team receives top-notch support. If you're passionate about administrative work and enjoy interacting with customers, we're eager to welcome you aboard.

Why Join KSI?

· Competitive Pay: starting from $18/hour.

· Great Benefits Package: Including PTO, Medical, Dental, 401k, and more.

· Employee and Friends & Family Discounts.

· Employee Referral Bonuses.

· Career Development and Advancement Opportunities.

· Family-owned, Rapidly Growing Company: with a people-focused culture.

Key Responsibilities:

· Process sales orders, ensuring accurate recording and communication to relevant departments.

· Monitor and manage order statuses, promptly addressing issues or discrepancies.

· Assist the design sales team with administrative tasks, including preparing quotes and proposals.

· Maintain and update the CRM system with accurate and current information.

· Handle incoming and outgoing correspondence, including emails and phone calls.

· Maintain office supplies inventory and place orders when necessary.

· Greet and assist customers professionally and courteously, in person and over the phone.

· Address customer inquiries, provide product and service information, and resolve issues.

· Coordinate with other departments to ensure timely and satisfactory customer service.

· Assist with maintaining the appearance of our design center, including organizing and updating sample selections to create a clean and welcoming environment.

· All other duties as assigned.

What It Takes to Be Successful:

· Ready to wear multiple hats and adapt to various tasks as needed.

· Willingness to do what it takes to help the team and location be successful.

· Exceptional customer service skills and a commitment to client satisfaction.

· Excellent communication and organizational skills.

· A natural curiosity and desire to solve problems.

· A positive work ethic and humble disposition.

· Strong attention to detail and craftsmanship.

· Results-oriented and goal-driven.

· Willingness to continually learn and grow.

· Ability to work in a fast-paced environment.

· Seek ways to remain productive throughout each workday.

Qualifications:

· Minimum of two (2) years of customer service or data entry experience

· Strong typing and computer proficiency

· Experience using CRM systems (helpful but not required)

Join us at KSI Kitchen & Bath, where you’ll be part of a fun and dynamic team dedicated to providing exceptional client experiences and building a rewarding career.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift

Education:

• Associate (Preferred)

Experience:

• Order entry: 2 years (Required)
• Customer service: 2 years (Required)
• Data entry: 2 years (Required)

Work Location: In person

Salary : $18