What are the responsibilities and job description for the Call Center - Member Services Representative I position at KTVAECU?
**This is not a remote position**
Schedule: Monday - Friday 10:15 am - 7:00 pm, 3 Saturdays per quarter.
Our Mission is to help Members grow financially.
Our Vision is to be Members' First Choice for all Financial Services.
We can achieve these goals through our commitment to providing excellent service to our membership and our communities. And it all starts with YOU! We are looking for a service-minded individual to join our team in order to continue to provide the high-quality service our members expect from us.
Our full-time team members enjoy a wealth of benefits including employer-paid medical and dental insurance premiums, competitive pay, and a 401(k) plan with an employer match. The great service we provide to our Members is reflected in our team environment and the professional development opportunities our positions offer. People Helping People is what we do every day.
Submit your application to us today and let us be the First Choice for your new career journey!
About Us:
Knoxville TVA Employees Credit Union is a not-for-profit, Member-owned, and locally operated financial institution serving the financial needs of its communities of Membership. We have 25 locations throughout East Tennessee and we serve more than 264,000 Members. The Credit Union helps Members grow financially by offering a variety of accounts including: checking, savings and investments. Also offered are competitive loan rates on new and used autos and recreational vehicles, mortgages, personal loans and credit cards.
Pay: Starting Range is $17.00 - $19.00, depending on work experience
Benefits:
- Employer-paid health and dental insurance monthly premiums
- Accrual of paid PTO Leave
- Employer-matched 401k, 50% match up to 6% of employee contributions
- Employer-paid Group Life Insurance and Long-Term Disability benefits
- Potential bonus up to 11% of average salary over the past year based on Credit Union-wide goals
- Paid Holidays and Paid Training
- Potential pay increases through additional training opportunities
- Opportunity to earn incentive pay
- The ability to help serve your local community through our mindset of People Helping People!
PRIMARY RESPONSIBILITIES:
Answer calls independently.
Answer questions and solve problems for members by listening, collecting data, securing
answers, and reporting results to the inquiring party.
Keep members informed of Credit Union services and policies, including the variety of available accounts, interest and dividend rates, direct deposit options, and other related services.
Perform file maintenance and account changes, as requested.
Check all documents and computer entries for completeness and accuracy.
Counsel members and make independent credit decisions within assigned limits.
Cross-sell Credit Union products and services at every opportunity.
Sort and prioritize job duties for necessity of expediting process.
Review all relevant policies and procedures on an annual basis.
Keep Contact Center Manager or Assistant Manager informed of actual or potential problems.
Balance daily transactions.
Follow all Credit Union policies, procedures and regulations.
Represent the Credit Union in a professional manner (including but not limited to appearance, behavior and performance).
Maintain regular and predictable attendance.
Work cooperatively with others.
All other duties as assigned.
QUALIFICATIONS:
Education/Experience – High school diploma or general education degree (GED) required. Previous financial industry experience, preferred.
Qualifications and Requirements – Individual must possess the knowledge skills and ability required to execute the essential functions in a satisfactory manner. Basic understanding of Credit Union operations, preferred.
Language – Ability to read and comprehend simple instructions, short correspondence and policies and procedures. Ability to write simple correspondence. Ability to speak and relay messages without confusion and effectively present information in one-on-one and small group situations.
Mathematical – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent.
Reasoning – Ability to use sound reasoning in order to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Possess analytical and problem solving skills to assist members using independent judgment.
Computer – Ability to operate related computer applications including Word, Excel and email. Proficient typing skills. Ability to operate other business equipment including adding machine, coin and money counting machines and telephone.
Salary : $17 - $19
