Service Advisor - Land Rover San Diego

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way. At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of these programs (programs may vary by country or worker type): Health Insurance Dental Insurance Life and Disability Insurance Flexible Spending and Health Savings Accounts Employee Assistance Program Retirement Plan Paid Time Off Tuition Reimbursement Land Rover San Diego has an outstanding opportunity for a Service Advisor to join the Holman Family! What will you do? The Service Advisor will interact with customers to determine their need for vehicle repairs. Check in/out loaner vehicles when necessary. The worker may road test the vehicle, visually inspect vehicle, question customer about vehicle performance, complete service work order, explain service costs to customer. Advisor will notify customer when vehicle is ready to be picked up. Our Service Advisor is responsible for serving as a liaison between the Service Department technicians and the parts department by maintaining customer satisfaction and performing the following duties: Ability to meet & greet customers with courtesy and efficiency. Determine the course of action to take and obtain customer authorization. Write up service needs and give customer accurate estimate for dollar amount and completion time of work. Ability to communicate effectively with customer, to achieve satisfactory repairs, sale of necessary repair or maintenance to vehicles. Knowledge of warranty and service/insurance policies. Keeping customer informed and advise customer of the prognosis of their vehicle. Calling customers to set appointments and answer telephones in a timely manner. Attends/completes required training and department meetings. Qualification Criteria: High School Diploma and one year of related sales experience and/or training; or equivalent combination of education and experience. Current valid driver’s license Must have good reading, writing and math skills. Have excellent interpersonal skills and provide outstanding customer service. Ability to work retail hours Computer proficient Compensation: Base salary commission that is based on performance. Ability to earn up to $150,000/year (base salary plus commission) #LI-RW2 Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany. Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right. Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. At Holman, we do business The Holman Way by doing the right thing for our employees, our customers, and the community. We are a global automotive leader with more than 6,500 employees across the world delivering exceptional fleet leasing and management services, van and truck productivity solutions, vehicle fabrication and upfitting, powertrain component distribution, automotive retail sales and service experiences, insurance and risk mitigation, and automotive-centric innovative solutions. Headquartered in Southern New Jersey since 1924, we’re looking for talented individuals to join our Great Place to Work certified culture and drive another century of success built on investing in people. Apply today and see why life is better The Holman Way.

Salary : $150,000 - $0