What are the responsibilities and job description for the Accounts Receivable Associate position at KW Property Management?
Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs.
- Perform accounting functions by performing day to day task assigned.
- Customer Service & Research:
- Ensure that the telephone is answered properly and messages are handled courteously, accurately and responded to in a timely manner.
- Ensure that all e-mails are responded to appropriately and in a timely manner.
- All personal telephone usage is prohibited during working hours.
- Assist residents, property managers, district managers, senior accountants with questions related to A.R.
- Research ledgers & provide results of researches in a timely manner.
- Update resident information from required documentation.
- Order coupons.
- Payment Processing:
- Apply customer payments for assigned properties via several lockbox systems, check scanners, ach payments, & web portal payments.
- Process credit card payments and credits.
- Process adjustments relating to maintenance, special assessments, parking, and any other charges to resident accounts as needed.
- Copying, filing, & scanning documentation as required.
- Collections:
- On a monthly basis, process late fees, finance charges, past due notices & send delinquent accounts to collections attorney as instructed by property manager.
- Adhere to processes established for write-off & submission of outstanding receivables to 3rd party collection agencies as required.
- Process adjustments relating to late fees & finance charges to resident accounts as needed.
- Process foreclosure & bankruptcy adjustments to resident accounts.
- Special projects as instructed.
- Other duties as assigned.
Job Requirements
- Ability to multi-task, set and manage priorities.
- Excellent communication and listening skills in order to interact with a diverse and multi culture population.
Position Supervision
Employee reports directly to the Accounts Receivable Supervisor