What are the responsibilities and job description for the Utility Specialist III (PRD) position at L A Federal Credit Union?
Position Summary:
The Utility Specialist III (PRD) will serve as the subject matter expert for Payroll Deduction, Automatic Transfers, and exception item processing within our dynamic Electronic Services Department. The role is responsible for managing and monitoring PRD, with a primary focus on Payroll Deduction and automatic transfers, including Share Draft and ACH exception items. Responsible for overseeing complex workflows, ensuring regulatory compliance, and driving continuous improvement initiatives that enhance the member experience and operational efficiency. This role ensures secure, compliant and efficient processing of member requests and posting activity while mitigating fraud and operational risk. Independently conducts research and makes recommendations for new processes and streamlining for strategic opportunities while contributing to the strategic system enhancements and cross functional initiatives. This position is a full-time position and reports to the AVP of Electronic Services at the employee's assigned location and/or Hybrid (1 year training requirement) work model
Essential Functions & Responsibilities:
- Manage and process requests from members/staff pertaining to PRD, Automatic Transfer Agreement, direct deposit, etc.
- Process ACH/ Share Draft reports including but not limited to exceptions, returns, balancing, disputes, reclamations, and stop payments.
- Process ACH DNEs, recalls, adjustments, returns.
- Process ACH Origination via Catalyst
- Provide input/testing for streamlining and efficiency including projects.
- Assists internal/external members with inquires and research according to policy and procedures.
- Comply with state and federal rules and regulations and other related compliance requirements.
Qualification & Opportunities:
- Five years to eight years of similar or related experience.
- Strong knowledge of regulations including ACH Operating Rules and Guidelines.
- Ability to communicate effectively verbally and in writing with external/internal members.
- Ability to handle multiple priorities and projects simultaneously.
- The drive to work collaboratively with co-workers and departments prioritizing teamwork/communication.
Salary:
- The minimum and maximum base salary range for this position is $25.61 to $37.43 in California.
- The target starting base hourly rate is between $25.61 to $31.52.
- This compensation and benefits information is based on Los Angeles Federal Credit Union's good faith estimate as of the date of publication and may be modified in the future.
- The starting base salary within the range will depend on a variety of factors that may include relevant prior experience and/or education, or skills and expertise.
LAFCU is an Equal Opportunity Employer. We are committed to building an inclusive and diverse workforce
Salary : $26 - $32