Executive Housekeeper

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

WE LOVE OUR WORK.

The Executive Housekeeper is responsible for developing an environment that creates excitement for guests and employees, promoting and retaining a highly skilled work force. This leader is responsible for managing daily operations of the hotel housekeeping department, ensuring cleanliness, profitability and guest satisfaction, providing timely and reliable service to user departments and team members; maintain the quality and maintenance of hotel assets according to established objectives.

• Creates an atmosphere that induces guests to have L’Auberge Casino Resort as their casino/hotel of choice; responsible for actively building and retaining customer relations and acts as a mentor to employees in order to provide superior customer service.
• Hires, trains, motivates, evaluates and manages staff to ensure employees have adequate guidance and resources to achieve established objectives.
• Establishes, implements and maintains department objectives, standards, guidelines, budget and processes to achieve proper department management.
• Researches, analyzes and makes determinations regarding new equipment and amenities to ensure purchases are within budget, safety and service objectives.
• Researches, evaluates and implements programs to promote facilities and profitability in all areas of responsibility
• Performs occasional hotel room inspections to ensure the consistent quality of room preparation and effectiveness of existing system.
• Assists guests with issues that are beyond the control of supervisors, ensuring guests' satisfaction while operating within established guidelines and policies.
• Coordinates with and advises department managers regarding purchase, inventory, quality and distribution of uniforms and ensures accurate inventory and maintenance of uniforms.
• Conducts inspections and makes recommendations for necessary repairs in order to ensure cleanliness and proper operation and maintenance of equipment.
• Oversees and directs preventative maintenance and repair of tunnel washer and related laundry and dry-cleaning equipment.

BRING US YOUR BEST.

• Must be able to use a computer keyboard, calculator, etc.
• Must be able to review and comprehend all necessary documentation.
• Ability to observe and direct actions of subordinates.
• Ability to communicate effectively with customers, as well as all levels of employees.
• Operates in a working environment that is subject to varying levels of crowds, noise, vibrations, smoke, hazards and wet/humid conditions.  Proper safety precautions are taken. 
• Team members are at times subjected to hazards such as chemicals.
• Effective communication skills required. 
• Demonstrated record of high achievement and ability to interact effectively with others essential.
• Proven leadership skills.
• Prior experience in preparing and administering budgets, financial reports, and capital expenditures.
• Demonstrated proficiency in production analysis.
• Knowledge of hazardous materials disposal regulations required.
• These skills and abilities are typically acquired through a minimum of two years’ experience in executive housekeeping, or equivalent experience, as well as two years’ experience in revenue generating and customer service areas.
• Bachelor's Degree in Business Administration preferred, or Associate's Degree and 4 years’ related experience. 
• Certification for Executive Housekeeper through the National Housekeepers Association preferred.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, and online gaming via theScore |BET.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer