What are the responsibilities and job description for the Assistant Store Manager - Full Time - Streets at Southpoint position at L'Occitane En Provence?
Company Overview
L'OCCITANE EN PROVENCE, founded in 1976 in the Provence region of France, is a worldwide brand that offers premium, natural-based, personal care and wellbeing Provencal products and services. L'OCCITANE continues to grow, opening several new boutiques nationwide. L'OCCITANE seeks to revive the Provencal way of life and traditions through high quality, effective personal care products as a great answer for natural well-being.
L’OCCITANE Group’s mission is to “empower entrepreneurs and communities to cultivate natural beauty and well-being and regenerate nature”. L’OCCITANE is also committed to sustainability for business, people & the planet, as well as respect of human rights, ethics principles and labor protection. All employees at L’OCCITANE must therefore implement the company’s mission and integrate the social, environmental, economic, and legal effects of their actions in their day-to-day job. In practice, this means that any employee at L’OCCITANE shall contribute to growing sales, regenerating nature, caring for our consumers & partners and supporting our employees. Both job descriptions & performance objectives shall explicitly reflect the employee’s contribution & impact to the triple bottom-line (business, people, planet).
Job Summary
The Assistant Manager reports directly to the Store Manager and is responsible for assisting the Store Manager in running the daily operations, ensure overall store success driving sales, reinforcing operations, merchandising and beauty advisor development as well as overall service and brand integrity for the individual boutique in order to deliver natural based products and the Provencal experience that will provide tremendous growth in sales and a high profit margin. Assistant Store Managers exhibit our key values of authenticity and respect and will lead the store with pride, passion and confidence
Responsibilities and Duties
- Acquire strong product knowledge of the entire L'Occitane product line
- Advise and assist customers with their choices of products for themselves and for gifts
- Acquire extensive knowledge of L’Occitane skincare product lines
- Manage, supervise and train staff
- Provide outstanding customer service
- Communicate L'Occitane standards and expectations to management team and sales associates
- Maintain L'Occitane standards and hold staff accountable for providing quality customer service and achieving sales goals
- Analyze and review sales associates performance
- Develop coaching logs and refine selling techniques on store wide and individual basis
- Maintain, train and coach L'Occitane visual and merchandising standards
- Develop a preferred customer registry for follow-up phone calls, product launches, and exclusive events
- Develop a skincare customer base
- Recruit, hire and train Beauty Advisors and future management candidates
- Embrace and support our customer loyalty programs
- All other duties or projects as assigned
KEY PERFORMANCE INDICATORS:
- Sales
- Customer Service
- Talent Acquisition
- Team work
Qualifications and Skills
EDUCATION
- Bachelor’s degree or equivalency preferred
EXPERIENCE
- 3 years’ work experience in retail sales with background in Luxury Boutique management a plus
- Experience with creation and implementation of sales and business strategy
- Excellent oral and written communication skills required
- Intermediate math skills
- Computer literacy including MS Office and POS software a plus
- Ability to work evenings and weekends
SKILLS
- Proven ability to motivate a sales force and drive results through people
- Must possess a positive, professional and energetic attitude, a passion for customer service, selling, operational excellence and talent management
- Language Skills a plus: Spanish, Mandarin and Portuguese
PHYSICAL & TRAVEL REQUIREMENTS
- Occasional travel
- Must be able to stand and walk for length of shift
- Ability to lift up to 25 lbs
L’OCCITANE is an equal opportunities employer. This means that, when making decisions about our employees’ careers with us, our main considerations are their ability to do their jobs and develop in their roles. One way we cultivate change is by creating a more diverse and inclusive workplace and organizational culture. As part of this, we are committed to building an environment that is free from discrimination and harassment where everyone feels respected and valued. We recruit positive-minded people who share our core values - entrepreneurship, team spirit, leading by example and authenticity – and our commitment to sustainability.
Employment is subject to verification of references and background check investigation.
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