Account Manager

Overview

Our team of experienced network, security, VDI, Linux, and Windows engineers are seeking motivated team members, of all experience levels, to join us in supporting and growing our complex infrastructure. We take our employees’ professional growth seriously. You’ll see your skills improve as you interact daily with a group of passionate engineers and introduce new, fresh ideas to our tailored solutions. In this ever-changing industry, we work with you to stay ahead of the competition with the solutions we offer.   We also offer a reliable, structured work schedule. Whether you’re working in the office in our Herndon, Columbia, MD, or Virginia Beach, VA offices, or from the comfort of your own home (yep – a hybrid schedule is available). We practice Agile methodologies across the entire organization and encourage your involvement in shaping our current and future solutions. Corporate objectives are discussed and understood across the company, so you’ll always know the business reasons behind your tasking.  

We are seeking a motivated and detail-oriented Account Manager to join our team.  The ideal candidate will have a solid foundation in customer service and strong communication skills, strong analytical and problem-solving skills, and a desire to grow in a fast-paced environment.

Responsibilities

• Customer relationship management 
• Assist in developing and implementing policies for safe use of capabilities.  
• Provide guidance and expertise, in support of users and policy makers, on the appropriate use of emerging technology. 
• Act as back-up to other onsite Engineers/Sys Admins (minimum requirements is to power down and restore various virtual infrastructures, add/modify user accounts via MS AD, resets 802.1X security on switch ports, and build/fix network cables). 
• Responsible for cross-functional communication between the Prime, Government customer, and L2T. 
• Responsible for generating and delivering Weekly System Connectivity reports, as well as Monthly Status Reports. 
• Build and maintain secure and hardened configuration standards.  
• Function as the user interface between the service provider and the users in order to gather and report user feedback.  
• Plan and build system images with operating systems and support training and operations. 
• Perform end user testing after provision systems to ensure necessary drivers, applications, and settings are congruent with user requirements. 
• Integrate applications with enterprise and organizational services and licensing. 
• Install, provision, and manage license hosts to support floating/concurrent licensing with various applications. 
• Identify and analyze and resolve system errors. 

Qualifications

• Demonstrated working knowledge of internet-based research methods. 
• Good oral and written communication skills. 
• Experience and passion in technology forced real-world applications. 
• Experience with Linux Operating Systems to include, networking, desktops, firewalls, and servers.  
• Experience building, deploying, and documenting complex networks and systems. 
• Experience with hypervisors, virtualization technology, and virtual desktop infrastructure.  
• Experience updating and patching Microsoft products to include Microsoft server and Windows along with hosted applications. 
• Applicants selected must be able to obtain and maintain a security clearance; therefore, U. S. Citizenship is required. 

Education 

• Relevant college degree plus two years of experience, or five years of relevant experience

Our benefits

• 401(k) match of 6% with immediate vesting
• Highly subsidized Health, Dental, and Vision Insurance
• Legal Resources Plan
• Gym Facilities
• Flexible Time Off (FTO)
• 11 Federal Holidays
• Life Insurance, Short and Long-term Disability coverage paid for by the company
• Free sodas and snacks
• Company sponsored weekly breakfast or lunch
• Holiday parties and networking events

We are proud to be an Equal Opportunity Employer and do not discriminate based on race, religion, gender, national origin, color, age, military service eligibility or veteran status, disability, sexual orientation, gender identity, marital status, or any other protected class. We encourage and support workplace diversity.