What are the responsibilities and job description for the Patient Care Coordinator position at La Pine Eyecare Clinic?
Patient Care Coordinator (Eye Care Clinic)
We are looking for an upbeat customer service oriented candidate with impeccable communication/phone skills, an outgoing professional demeanor, as well as the desire to work in a collaborative, enjoyable and fun environment. You'll be taking on a range of responsibilities that will make you a crucial part of our team. The ideal candidate must be able to communicate well with patients and other staff; be compassionate to our patient care needs; be flexible in a changing environment, a team player, and be efficient in multitasking. Furthermore, the person assuming this position must be willing to learn and open to be trained within multiple departments of our office such as reception, scheduling appointments, insurance verification and billing, optical (prescription eye wear department) and optician responsibilities (ordering/dispensing eye glasses), as well as potential direct patient care assisting. We value top level patient care/customer service delivered by a knowledgeable and well rounded member of our team.
Essential Job duties include, but are not limited to:
-Answering phone lines in a professional/courteous manner and routing calls appropriately
-Coordinating and ensuring a smooth flow of patients throughout their visit within the office
-HIPAA compliance
-Greet and welcome office visitors in a friendly, professional manner as soon as they arrive
-Schedule and confirm patient appointments and return follow ups appropriately
-Medical and Vision Insurance verification of benefits and eligibility
-Communicate professionally with other health care offices and teams
-Maintain office documents
-Accurate computer/EHR data entry, scanning, filing documents
-Proficient use of computers and software programs such as Microsoft Office Suite, Adobe, email, etc.
-Navigating EHR software systems
-Ensuring high quality customer service as a priority
-Willing to work between the hours of 8am-5pm Monday through Friday
-General office maintenance duties as needed
-Willing to train in assisting the doctors in performing patient diagnostic tests, vision tests, documentation of exam results in the EHR system, etc
-Willing to train in assisting our optician in our optical department with fitting and measuring patients for glasses, selection of appropriate prescription lenses, dispensing eye wear, adjusting/repairing glasses, order entry, etc
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Prior experience working within any aspects of the eye care industry is preferred: Optometry, optician, ophthalmology, technician, insurance billing, optical, etc. Customer service skills and interpersonal aptitude are vital.
Offering a competitive wage/benefits dependent on the candidate’s experience, with career growth potential. To apply, please respond to this post with your resume and cover letter.
Job Types: Part-time, Full-time
Pay: $14.00 - $20.00 per hour
Expected hours: 30 – 38 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Opportunities for advancement
- Paid time off
- Vision insurance
Healthcare setting:
- Clinic
- Medical office
- Private practice
Schedule:
- Day shift
- Monday to Friday
- No weekends
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Work Location: In person
Salary : $14 - $20