Building Supervisor - MC

POSITION SUMMARY:

As a LaPorte County Family YMCA representative, you must be able to resolve potentially explosive situations in a fair, calm, and dignified manner. Never being combative or condescending to our membership/guests. Deliver excellent service to all members, guests, and program participants. Respond to member and guest needs, promote memberships and programs.

OUR CULTURE:
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

ESSENTIAL FUNCTIONS:

• Report unsafe conditions immediately to supervisor or other person of responsibility if your immediate supervisor is not available.
• Follow all YMCA policies, rules, regulations, and procedures.
• Follow departmental dress code. No alterations to the dress code are allowed.
• Complete incident and accident reports as necessary.
• Attend staff meetings and trainings as required.
• Help with other YMCA functions and duties as assigned by supervisor
• Know appropriate emergency and safety procedures and proper exits for everyone in the facility.
• Builds relationships with members and building participants.
• Exemplify the YMCA core values of caring, respect, responsibility, and honesty.
• Provides excellent service to members, guests, and program participants, contribute to member retention.
• Builds relationships with members; helps members connect with one another and to the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Monitor and maintain order within and outside the YMCA building, enforcing facility rules.
• Follow guidelines established for monitoring the building as well as closing of the building, securing all exits.
• Set up multi-purpose room for parties
• Give tours to patrons per request
• Assure other staff are in their proper areas conducting their daily duties
• Checking doors located outside of basketball gym to assure people aren’t sneaking in.
• Show up on scheduled dates on time and in proper attire (must always have walkie-talkie on them).

LEADERSHIP COMPETENCIES:

Mission Advancement: Accepts and demonstrates the Ys values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.

Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change and seeks opportunities in the change process. Accurately assesses personal feelings, strengths, and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

QUALIFICATIONS:

• At least 21years of age.
• CPR/First Aid/AED/Oxygen certifications within 30 days of hire.
• Complete West Bend training prior to hire and as required going forward.
• Excellent interpersonal and problem-solving skills.
• Ability to connect with people of diverse backgrounds.
• Have a high school diploma or equivalent.
• Must be able to operate small equipment (vacuum, snow blower, etc.)
• Perform any other assigned duties as necessary.
• Complete annual online and in-person child sexual abuse prevention training.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• Must be able to lift 40 lbs.
• Must be able to stand or walk for extended lengths of time as demanded by the job.
• Must be able to walk up and down stairs multiple times a shift.