What are the responsibilities and job description for the Guest Services Representative position at La Quinta Inns & Suites?
Duties and Responsibilities
Including, but not limited to:
1. Registers guests and assigns rooms. Accommodates special requests whenever possible.
2. Assists in pre-registration and blocking of rooms for reservations.
3. Thoroughly understands and adheres to proper credit, check cashing, and cash-handling policies and procedures.
4. Understands room status and room status tracking.
5. Knows room locations, types of rooms available, and room rates.
6. Uses suggesting selling techniques to sell rooms and to promote other services of the hotel.
7. Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs,
late check-outs, early check-ins, special requests, and part-day rooms.
8. Possesses a working knowledge of the reservations department. Takes same-day reservations and future reservations
when necessary. Knows cancellation procedures.
9. Knows how to use front office equipment.
10. Processes guest check-outs.
11. Posts and files all charges to guest, master, and city ledger accounts.
12. Uses proper telephone etiquette.
13. Uses proper mail, package, and message handling procedures.
14. Attends department meetings.
15. Coordinates guest room maintenance work with the engineering and maintenance division.
16. Knows all safety and emergency procedures. Is aware of accident prevention policies.
17. Completes duties and confirms on shift checklist as assigned.
18. Various other duties as assigned by Supervisor.
Job Type: Full-time
Pay: From $11.00 per hour
Schedule:
- Evening shift
- Holidays
- Weekends as needed
Work Location: In person
Salary : $11