What are the responsibilities and job description for the Customer Service-La Unica Supermarket BOILING SPRNGS position at La Unica Supermarket?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and ensuring their needs are met. You will handle inquiries, resolve issues, and contribute to an outstanding customer experience through effective communication and problem-solving skills.
Responsibilities
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide accurate information regarding products and services.
- Assist customers with order processing, returns, and exchanges.
- Maintain detailed records of customer interactions and transactions in our database.
- Handle outbound calls to follow up on customer feedback or inquiries.
- Collaborate with team members to improve service processes and enhance customer satisfaction.
- Utilize Microsoft Office applications for data entry and reporting purposes.
- Uphold company policies while providing exceptional client services.
Skills
- Strong communication skills with a focus on phone etiquette.
- Proficiency in English; bilingual or multilingual abilities are a plus.
- Experience in customer service or call center environments is preferred.
- Ability to perform data entry accurately and efficiently.
- Familiarity with sales techniques and cash handling procedures is beneficial.
- Strong computer skills with knowledge of Microsoft Office Suite.
- Excellent analysis skills to identify customer needs and provide appropriate solutions.
- Typing proficiency for efficient documentation of customer interactions. Join us in delivering top-notch customer support while growing your career in a dynamic environment!
Job Type: Full-time
Pay: $12.00 - $15.00 per hour
Expected hours: 40 per week
Language:
- Spanish (Preferred)
Ability to Commute:
- Boiling Springs, SC 29316 (Preferred)
Ability to Relocate:
- Boiling Springs, SC 29316: Relocate before starting work (Preferred)
Work Location: In person
Salary : $12 - $15