What are the responsibilities and job description for the Customer Relations Representative - State Farm Agent Team Member position at Laarnie Soma - State Farm Agent?
Benefits:
ABOUT OUR AGENCY:
Laarnie Soma Agency has been going strong since January 2023—and we’re just getting started. Our tight-knit team of two (including my husband!) thrives in a laid-back, supportive environment where team players can truly shine. We believe in balancing independence with collaboration, and we’re all about celebrating wins—whether it’s through team lunches, weekly Starbucks rewards, or fun competitions with cash prizes.
With nearly 8 years of experience as a team member in my home state of Hawaii and a degree in Business Management from the University of Phoenix, I bring deep industry knowledge and a passion for mentorship. Since moving to the area in 2021, my family and I have fully embraced the local community—my children attend Shoreline schools, and my son proudly plays for the Shoreline Tides. We’re here to make a difference, both in our clients’ lives and in the careers of those who join our team. If you’re looking for a fresh start in a fun, driven, and close-knit office, we’d love to connect.
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Laarnie Soma - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- License reimbursement
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Laarnie Soma Agency has been going strong since January 2023—and we’re just getting started. Our tight-knit team of two (including my husband!) thrives in a laid-back, supportive environment where team players can truly shine. We believe in balancing independence with collaboration, and we’re all about celebrating wins—whether it’s through team lunches, weekly Starbucks rewards, or fun competitions with cash prizes.
With nearly 8 years of experience as a team member in my home state of Hawaii and a degree in Business Management from the University of Phoenix, I bring deep industry knowledge and a passion for mentorship. Since moving to the area in 2021, my family and I have fully embraced the local community—my children attend Shoreline schools, and my son proudly plays for the Shoreline Tides. We’re here to make a difference, both in our clients’ lives and in the careers of those who join our team. If you’re looking for a fresh start in a fun, driven, and close-knit office, we’d love to connect.
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Laarnie Soma - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain client records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
- Strong communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.