Consumer Loan Servicer

Description

 We are Lafayette Federal Credit Union, recognized in the S&P Global Market Intelligence Report as one of the Top 100 performing credit unions in 2021 for the second year in a row, securing the #12 spot out of over 1,700 qualified credit unions nationwide. Our organization is growing and we’re seeking top-notch individuals to provide support to our members. Our goal is to become the premier financial partner for every one of our members. Our member support team is a critical component in achieving that success. 

About this position

In the role of Consumer Loan Servicer, under general supervision, you will be expected to follow established policies and procedures while providing administrative support to the processing, closing, post-closing and servicing activities of the Consumer Lending Department.

Following established procedures, the Consumer Loan Servicer will:

• Perform a variety of consumer loan support duties such as calculating cash disbursed figures, verifying payroll deduction forms, processing loan payment change forms and issuing loans, etc.
• Provides information to members via telephone or in person on loan options, rates, terms and collateral requirements. Informs the member of all necessary information/documentation required to complete a consumer loan application.
• Reviews consumer file to verify that all required documentation has been received; follows up and requests missing information; analyzes and pre-underwrites the information gathered based on credit union policy; prepares file for review by reconciling the income, appraisal value, credit history; determines the terms and conditions of the loan.
• Prepares loan closing documents and schedule and executes closing of loans. May calculate loan amount and disburse funds for settlement and the disbursement of loans.
• Performs quality control on all consumer loans and ensures that they are in compliance with all applicable external and internal regulations.
• Responsible for the thorough knowledge of consumer loan products, policies and procedures.
• Responsible for providing loan servicing duties such as insurance tracking, title registration tracking and lien release, file maintenance, payment research and reporting requirements.
• Responsible for assisting the credit union in achieving its’ annual growth and income goals through cross-selling all products and services.
• Be responsible for understanding and complying in an accurate and timely basis with all Bank Secrecy Act/Anti-Money Laundering/OFAC requirements that pertain to your position at LFCU and as directed by management and/or the SVP of Risk Management.

Requirements

The ideal Candidate will:

• Demonstrate the ability to conduct a detailed review of a loan file
• Demonstrate analytical decision-making ability with attention to detail.
• Demonstrate the ability to learn and work in a fast-paced work environment.
• Ability to multitask and prioritize work as required
• Provide all members with professional support, accurate information, and friendly service.
• Troubleshoot and resolve internal inquiries in a timely, friendly and professional manner.
• Maintain positive member relations while adhering to policy and procedures.
• Contribute to the successful achievement of Organizational and Departmental goals as set by management and/or the VP of Consumer Lending and/or SVP of Lending.
• Adhere to Lafayette Federal’s Service Standards Policy.
• Maintains confidentiality at all times.
• Maintain a dependable record of attendance and timeliness.
• Have a desire to work in an inclusive and diverse office culture
• Be enthusiastic and positive about your role in the company’s success
• Be excited to collaborate with others on strategic projects and daily operations

Competencies we’re looking for in this role:

• Integrity
• Accountability
• Communication
• Loyalty
• Adaptability

Qualified candidates will have the following:

• A positive credit standing

Experience

• Two or more years of similar or related experience

Education

• A high school education or GED.
• Working knowledge of MS Office applications including but not limited to Outlook, Word, Excel and other applications

Interpersonal Skills:

• Excellent written and verbal communication skills.
• Excellent organizational and time-management skills.
• Ability to meet deadlines while prioritizing a changing workload.
• Ability to work independently in a fast-paced environment
• A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities becomes necessary. Must have the ability to interact with people and focus on details and follow-up on time sensitive material.

Physical Requirements and Work Environment:

• This position requires manual dexterity, the ability to lift files and open cabinets.
• This position requires bending, stooping or standing as necessary.
• This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer.

Lafayette Federal Credit Union is committed to the health and safety of our employees, volunteers, and members. As such, we will require that all newly hired members of our team be COVID vaccinated (including the booster if eligible) two weeks prior to their first day of work. In accordance with applicable laws, we may consider exemptions to this requirement.   

*Lafayette Federal Credit Union is an Equal Opportunity and E-Verify Employer*

EOE/AA/DISABILITY/VETERAN