What are the responsibilities and job description for the Brand Ambassador Houston, position at LAGOS?
About Us
Since 1977, LAGOS has been a pioneer in fine jewelry, combining precious materials and expert craftsmanship to offer modern, iconic styles. Founded by master jeweler, Steven Lagos, the brand’s signature Caviar collections offer bold, unique styles that encourage personal expression. Today, Steven’s daughter. Kate Lagos serves as Associate Designer and Brand Stylist, continuing the tradition of excellence and creativity that defines the brand’s iconic Caviar collections.
Position Summary
The Brand Ambassador increases brand visibility and sales by creating an environment that inspires customers to explore the LAGOS brand at each store. A Brand Ambassador supports and guides the store team to deliver exciting customer experiences and maintain a positive brand image.
Ideal Candidate
You embody timeless sophistication and grace. With a college education and track record of accomplishments, you possess a clear sense of self and express it consistently. Independent, pragmatic, sensible and strong, you lead an active and consequential life. You balance digital, phone, and in-person communication because you value being connected with people and ideas. Well-connected, you maintain a large social network and are active on X (formerly Twitter), Instagram, Facebook, and TikTok. You are an opinion leader and community influencer online and offline.
Sociable, outgoing, and talkative, people are drawn to you. With kindness and compassion, you nurture existing relationships and easily form new ones. You are a key member of prestigious groups in your community and participate in works to serve the greater good.
Financially stable, you are brand-aware and style-conscious. Within your network, you're an expert when it comes to promoting a brand and its products and services. You value the craftsmanship, attention to detail, and the durability of luxury products. Embodying timeless sophistication, you wear them (both) as a symbol of achievement and success and because you love fashion.
You are attracted to employment experiences that are distinguished, creative, collaborative, and flexible. Seeking the opportunity to form a genuine human connection with customers, you are drawn to a compelling brand narrative and emotionally resonant products. You thrive on exciting experiences and the prospect of satisfying customers’ dreams. Afforded the scheduling flexibility to work around personal commitments, you'll maintain work-life balance and create strong, long-term bonds with customers.
Essential Functions
- Drive brand visibility and sales through compelling product displays and customer experiences.
- Ensure adherence to company visual merchandising guidelines and brand standards.
- Maintain clear pad direction, following company merchandising standards for all collections.
- Lead execution of merchandise upkeep—including polishing, RTVs and swaps.
- Ensure that all products and fixtures in the cases are pristine.
- Train staff in proper case layout, product mapping, key items, and seasonal awareness.
- Train staff members in the areas of product knowledge and selling.
- Educate store teams on seasonal product launches, upcoming marketing, events, campaigns, and brand standards.
- Provide daily updates to the Field Experience Manager on store visits, store inventory, marketing needs, and merchandising strategies.
- Communicate regularly with store staff and Designated Sales Associates on inventory, visual displays, clientele, and upcoming events.
- Promote any new LAGOS opportunity with each account: new space/location, increased case availability, competitive marketing, and incentives.
- Alert the Field Experience Manager and upper management to move within the store, higher selling days/incentives and management changes.
- Report seasonal trends and merchandising opportunities from competitive shopping and analysis.
- Attend events as needed to support onsite teams; attend company training seminars in Philadelphia and other offices.
- Assist the Field Experience Manager with planning, organizing, and implementing all Designated Sales Associate conclaves.
Qualifications
- Business acumen
- Attention to detail
- Planning and organizational skills
- Verbal and written communication skills
- Creativity and critical thinking skills
- Knowledge of luxury brands
- Proficiency in Microsoft Office