Front Desk/Optometric Technician/Optician

Overview
We are seeking a dedicated and detail-oriented team member to float between multiple roles. This multifaceted position combines front desk responsibilities with clinical support and optical sales, requiring a professional who is passionate about patient care and optical services. The ideal candidate will possess strong communication skills, experience in an optometric or ophthalmology practice, and a solid understanding of optical products. This position offers an excellent opportunity to work in a dynamic healthcare environment, providing exceptional patient service and excellent optical products.

Responsibilities

• Greet patients warmly and efficiently manage patient intake processes, including verifying insurance information and updating medical records.
• Manage front desk operations including answering phones, scheduling appointments, and handling patient inquiries professionally.
• Correctly create invoices based on the patient visit and materials purchased. Accurately process and record payments.
• Support clinical staff by preparing exam rooms and sterilizing equipment.
• Conduct preliminary tests such as visual acuity assessments and other diagnostic procedures to support diagnosis and treatment planning.
• Assist patients in selecting eyewear by providing optical advice, explaining lens options, and performing retail sales of glasses and contact lenses.
• Educate patients about proper use of prescribed eyewear or contact lenses.

Experience

• One year of prior experience at an optometric or ophthalmology practice is required.
• Knowledge of medical terminology, anatomy related to the eye, physiology concepts relevant to vision health, and clinic procedures is highly desirable.
• Familiarity with EMR systems is preferred.
• Candidates that have experience with front desk procedures, optician duties, and optometric technician skills will be given priority.
• Candidates should demonstrate excellent patient care skills, professionalism in handling sensitive information under HIPAA guidelines, and the ability to work effectively in a fast-paced environment.
• Previous experience with medical billing or coding related to ophthalmic services is a plus but not required. This role provides an engaging opportunity for individuals passionate about healthcare and optical services to grow their skills while delivering outstanding patient care in a supportive team environment.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off

Application Question(s):

• Experience with EHRs preferred

Experience:

• optometry or related: 1 year (Required)

Ability to Commute:

• Hartland, WI 53029 (Required)

Work Location: In person

Salary : $20 - $25