What are the responsibilities and job description for the Self Storage Manager position at Lake County Storage?
Lake County Storage, with one location in Round Lake Heights, and another location in Antioch is looking for full time customer service professionals. You would be part of a multi facility self storage company.
QUALIFICATIONS
-Can work from 10 am to 5 pm Tuesday through Friday and 9 am – 4pm Saturdays
-Should live reasonably close to the facility in case of after hours emergencies
-Energetic, outgoing and customer oriented
-Strong communication, interpersonal and problem solving skills
-Enjoys and easily operates independently or as part of a small team
-Detail oriented with strong organizational and time management skills
-Some knowledge of computers, excel/word friendly
-Valid drivers license with access to reliable transportation used during the work day
-Willingness to work in multiple locations on occasion
-Ability and willingness to perform cleaning and maintenance such as sweeping mopping, wiping windows, moving boxes of belongings, household goods, etc.
-Minimum one year customer service and/or sales experience
-Willing to submit a pre-employment background check, and random drug testing
RESPONSIBILITIES
-Provide outstanding customer service by helping customers understand their needs, recommend storage solutions and help them acquire the needed product solutions
-Assist reservation and walk in customers (in person and on the phone) in renting storage units, understanding lease terms, fees and insurance and completing lease agreements
-Consult, sell and up sell customers merchandise such as boxes, tape and other appropriate products that meet their needs.
-Complete Uhaul contracts for trucks and trailers (via walk in, online reservation or by phone)
-Ensure the appearance of the property is customer ready by cleaning units, sweeping, mopping, removing debris, wiping windows, etc...; ultimately ensure property appearance is safe and welcoming
-Work in one or more locations, independently or with another manager
-Manage, verify, balance cash drawer; prepare and make deposits
-Conduct a daily physical storage unit inspection confirming inventory availability and ensuring each unit is secure or ready to rent.
-Work closely with the General Manager to ensure the property is exceeding all company expectations
BENEFITS
-Hourly rate of $16.00
-Bonus program after 90 days of employment
-Raises based on satisfactory reviews and employee performance
Job Type: Full-time
Pay: $16.00 per hour
Expected hours: 35 per week
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
- Retail Store Manager: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Round Lake Beach, IL 60073: Relocate before starting work (Required)
Work Location: In person
Salary : $16