What are the responsibilities and job description for the Automotive Service Writer position at Lake House Tap?
Job Summary
We are seeking a dedicated and detail-oriented Service Writer to join our automotive service team. The ideal candidate will serve as a vital link between our customers and service technicians, ensuring that all service requests are accurately communicated and processed. This role requires strong mechanical knowledge and excellent customer service skills to facilitate smooth operations in our busy automotive environment. Pay is a combination of hourly and commission.
Duties
- Greet customers upon arrival and assess their automotive needs.
- Document customer concerns and relay information to service technicians for accurate diagnostics.
- Provide customers with detailed explanations of repair services, costs, and timelines.
- Handle cash transactions efficiently and accurately, ensuring proper cash handling procedures are followed.
- Schedule service appointments and manage the workflow of the service department.
- Maintain accurate records of services performed, parts used, and customer interactions.
- Collaborate with service technicians to ensure timely completion of repairs and services.
- Follow up with customers post-service to ensure satisfaction and address any further questions or concerns.
Qualifications
- Previous experience as a Service Writer or in a similar role within the automotive industry is preferred.
- Strong mechanical knowledge with the ability to understand automotive diagnostics and repairs.
- Excellent communication skills with a focus on customer service.
- Experience in automotive sales is a plus.
- Proficiency in cash handling and financial transactions.
- Ability to transmit information clearly between customers and service personnel.
- A background in automotive service or repair is highly desirable.
- Strong organizational skills with attention to detail.
Join our team as a Service Writer where you can leverage your skills in automotive service while providing exceptional support to our valued customers.
Job Type: Full-time
Pay: $15.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
Experience:
- Automotive Service Writing: 2 years (Preferred)
Language:
- Spanish (Preferred)
Ability to Commute:
- Jonesboro, GA 30236 (Required)
Work Location: In person
Salary : $15 - $22