Description

LJA Mission Statement:

The mission of Lake Junaluska is to be a place of Christian hospitality where lives are transformed through renewal of soul, mind and body.

Essential Functions

• Must possess excellent hospitality skills and a strong desire to foster an attitude of Christian hospitality to exceed guest expectations.
• Acknowledge guests upon entry into the store with a warm friendly smile & greeting.
• Limit cell phone/tablet/computer use.
• Wear and maintain clean, pressed staff uniform, to include wearing name tag.
• Comply with all safety and sanitation policies, practices, procedures related to Covid-19 for business operations, to include; wearing mask and clean gloves.
• Comply with all safety policies, practices and procedures and report any unsafe activities or conditions immediately to supervisor, or the Human Resources office.
• Perform other duties and responsibilities as assigned and required.

Cafê

• Accurately take coffee (café) orders, handle all guest transactions, including accurate exchange of payment transactions through the use of Point of Sale (POS) system.
• Use proper food handling techniques for properly preparing products including but not limited to preparation of hot and cold coffee beverages (required), storing refrigerated products, and cleaning of equipment.
• Maintain a clean work station at all times.

Books & Gifts

• Consistently maintain proper stock levels and keep all displays clean and organized.
• Opening and/or closing store as scheduled using approved checklist.
• Interact with guests on the sales/display floor when not handling POS transactions or when 2 or more staff are working.

Qualifications

Knowledge, Skills and Abilities

• Requires any combination of education and experience equivalent to a high school diploma and 1-3 months relevant Barista/Retail experience.
• Hospitality experience strongly desired.
• Must have demonstrated good communication skills, client relation skills, and a commitment to providing responsive and caring customer service.
• Must be flexible and able to adapt to changing needs, multiple task demands, and work structures.
• Ability to read and comprehend instructions, short correspondence, emails, and memos.
• Ability to effectively present job related information upon request to customers, clients, and employees of the organization.
• Proven computer skills, organizational skills, and interpersonal skills is required.
• Ability to solve practical problems and handle a variety of customer, clients and employee questions.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule formats.
• Must be willing to work a flexible schedule

Working Conditions

• Light to moderate physical activity performing non-strenuous activities with quiet to moderate noise.
• Well-lighted, heated and air-conditioned indoor setting with adequate ventilation.
• Ability to coordinate work, frequently moves about, able to stand, walk, sit for prolonged periods, manual dexterity to handle or feel, reach with hands and arms.
• Ability to climb or balance, stoop, kneel, talk to and hear staff and customer requests, and also lifts or otherwise move objects weighing up to 50 pounds.
• Must have adequate vision to carry out daily activities.

Lake Junaluska is an Equal Opportunity Employer