What are the responsibilities and job description for the Patient Care Coordinator - Cloquet position at Lake Superior Dental?
Dental Care Coordinator - Hygiene Scheduling(Front Office)
The Dental Care Coordinator performs a variety of tasks. Anything from greeting, checking in, scheduling, pre estimates, financial tasks and check outs all of which directly relate the total patient experience. The patient visit will begin and perhaps end with the Front Desk Care Coordinator. The efficiency and productivity of the Dental team can be directly related to the Care Coordinator. Professionalism, accuracy and friendliness are of the utmost importance.
Essential Duties and Responsibilities:
- Responding to inbound patient calls, via phone or email
- Responsible for greeting and assisting patients the moment they enter a dental office.
- Make and confirm appointments for patients and maintain/update their accounts.
- Maintain a recall system to keep patients on appropriate timed appointments.
- Assist with the coordination of the dentist's and hygienist's schedule
- Assist with billing and insurance concerns insurance companies.
- Use of electronic dental software, G-Suite use, insurance site use, general office duties, and more.
Required Qualifications
- A proven ability to communicate healthcare and financial information clearly and be resourceful in arriving at solutions that benefit both the patient and dental practice.
- High School Diploma at a minimum
Preferred Qualifications
- Dental office background
- Having a caring, friendly personality and professional appearance
- Demonstrated customer service skills
- Fluency in a second language
Job Type: Part-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Tuition reimbursement
- Uniform allowance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
COVID-19 considerations:
Extensive COVID precautions remain in place.
Work Location: In person
Salary : $32,000 - $40,500