Financial Aid Manager

Position Description

Financial Aid ManagerEmployment Type full-time
Location Cleveland, WI
Schedule

# of Weeks:
52

Recruitment Group:
Full-Time Exempt Staff

Hours per week:
40.00

Reports To:
Vice President of Student Success

Multiple Locations – See job description for more details:
No

Closing Date:

Salary Expectation:
$59,102 - $75,772 **Note: Salary will commensurate based on education and occupational experience.

** Note: Salary will commensurate based on education and occupational experience.
Shift:
Full-Time Exempt (52 weeks)
Monday through Friday
Flexible day/evening/weekend hours, based upon the needs of the college
Location:
Lakeshore Technical College – Cleveland, Wisconsin
Position Overview: **
Provide leadership for the Financial Aid department. Manage the federal and state financial aid monies in the form of grants, work-study, and loans according to the federal and state regulations and LTC policies. Review trends and policy issues related to implementation of all federal and state audits, complying with financial aid regulations and policies of applicable governing bodies. Intensive on-the-job training will be provided.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Job Responsibilities:
(90%) Financial Aid

• Responsible for the administration of governmental financial aid to students attending LTC.
• Develop and implement policies and operational procedures.
• Lead the development, implementation and management of Financial Aid programs.
• Manage the daily operations of the Financial Aid Office; ensure that deadlines are met and necessary processes are completed.
• Provide leadership to the team in reviewing, recommending and implementing the financial aid regulation updates to the College’s Student Administration System program (PeopleSoft).
• Serve as backup for the determination of students’ financial aid eligibility and financial aid award processing.
• Calculate repayments, overpayments, and return of Title IV funds for students withdrawing for one or more courses, or withdrawing from the college completely.
• Develop, approve, and maintain office budget for the Financial Aid Department.
• Complete professional judgments regarding satisfactory academic progress, dependency overrides, parent refusal of information, and adjusting of Cost of Attendance.
• Responsible for development of student budgets and fiscal year setups.
• Responsible for the financial aid annual audit.
• Work with division Deans regarding new and revised programs and complete application and submission of all such programs to the Department of Education for financial aid eligibility.
• Coordinate Financial Aid operations with other college departments.
• Serve as the College’s Financial Aid Lead with WILM to maintain Financial Aid related setups, testing, and training of department and college staff.
• Implement, setup-up, research and test PeopleSoft upgrades and fixes.
• Responsible for troubleshooting PeopleSoft issues relating to the financial aid system.
• Reconcile direct loan and other financial aid accounts with government agencies; troubleshoot and resolve problems such as overpayments and incorrect disbursements.
• Collaborate with other departments to ensure accuracy of items such as, but not limited to, the LTC website, the ChatBot, consumer information, enrollment reporting, client reporting, the student book charge process, and reconciliation.
• Serve as the college’s Primary Destination Point Administrator (DPA).
• Provide an exceptional customer service experience to both internal and external customers throughout every interaction.

(10%) Manager Essential Responsibilities
Supervision is provided to the Financial Aid team. Responsible for the overall direction, coordination, and evaluation of these staff. Responsibilities include design position responsibilities, interview, hire, and train employees; plan, assign, and direct work; supervise, mentor, and develop staff through the Employee Management System; reward and discipline employees. Carry out managerial responsibilities in accordance with the organization’s policies and applicable laws to include:

• Develop plan(s) and budget for department.
• Address staff and student issues in an effective and timely manner.
• Be an active advocate for LTC in the community.
• Be active in the college by serving on committees.
• Teach classes, as requested, based on course-identified qualifications.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Minimum of Bachelor’s degree or equivalent with three to five years recent related higher education or accounting experience. PeopleSoft Campus Solutions experience preferred.
Certificates, Licenses, Registration: None
Other Skills and Abilities:
Self-motiviation and ability to work with little direction. Working knowledge of various printers and 10-key calculator. Strong telephone, human relations, problem-solving, written and oral communications, customer service, editing, keyboarding, organizational and public speaking skills. Ability to work independently and as a team member. Ability to understand specific job-related terminology. Ability to work with continual interruptions. Maintain memberships in various professional organizations to keep current with federal and state regulations (i.e., NASFAA, WASFAA). Exemplify college values in all staff and student interactions, as well as services delivered. Ability to establish and maintain effective working relationships and relate successfully with staff, students, and people of diverse cultural, social or educational backgrounds. Fluent, bilingual individual is beneficial.
Language Skills:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to read, analyze, and interpret technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, public groups, and/or board of directors. Ability to respond effectively to the most sensitive complaints.
Mathematical Skills:
Ability to calculate figures and amounts such as proportions, and percentages. Ability to apply concepts of basic algebra. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to apply mathematical operations to such tasks as frequency distribution, analysis of variance, and correlation techniques.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, graphs, etc.). Ability to deal with a variety of abstract and concrete variables.
Technology Skills:
Beginner Level Skills : Be familiar with basic hardware. Create a simple text document in Word. Use and maintain voice mail. Use file manager. Use network files manager. Use and maintain a personal calendar. Navigate through Windows. Access college network system. Understand database concepts. Send and receive attachments. Access a bulletin board. Navigate through the Internet. Schedule meetings. Use email to communicate.
Intermediate Level Skills : Use and maintain listservs. Subscribe and unsubscribe to external listservs. Set-up and use a laptop and printer. Develop materials using presentation software. Create reports in Word. Use PowerPoint or similar presentation technology. Manage Word files. Create a spreadsheet. Create simple charts and graphs. Create Excel spreadsheets. Create and run queries from PeopleSoft. Working knowledge of specialty software packages (i.e., ScholarNet, U.S. Department of Education Title IV WAN, EdConnect, PeopleSoft). Access and use project management systems.
Advanced Level Skills : Download and manage applications and files.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
The above duties describe the chief functions of the job and are not to be considered a detailed description of every duty of the job.
Condition(s) of Employment:

• Employment conditional on completion of a ground Information Disclosure (BID) with the results acceptable to the College.

Date Updated: 12/14/2021

Lakeshore Technical College does not discriminate on the basis of race, creed, color, national origin, ancestry, religion, sex, disability, age, sexual orientation, genetic testing, lack of English skills, arrest or conviction record, political affiliation, veteran status, parental status, marital status, pregnancy or other protected categories, in its services, employment, programs, and/or educational programs and activities, including but not limited to admissions, access and participation. The college attempts to be in compliance with all federal laws including but not limited to Title IX & section 504. Inquiries regarding nondiscrimination policies are handled by the executive director of human resources/affirmative action officer, 1290 North Avenue, Cleveland WI 53015, phone 920.693.1139 or 888.468.6582, ext. 1139.
Lakeshore Technical College provides reasonable accommodations to assist persons with disabilities to access or participate in its programs or activities. Persons requiring accommodation to access the college’s programs, services, and/or employment should call LTC at 920.693.1000 or 888. Go To LTC (888.468.6582), or TTY 711.
Website: WWW.GOTOLTC.EDU | Telephone: 1-888-GOTOLTC

Job Type: Full-time