POSITION SUMMARY:

The Title Manager supports the Consumer Direct Channel’s by monitoring title vendors’ performance via scorecarding.  This position is responsible to create operational efficiencies while improving productivity and customer (borrower) satisfaction.  This position is accountable for the full life of the title vendor process from title order received to funds disbursement for each closed loan. This person will manage a small staff of Title Company Operational Oversight Analysts.

DUTIES AND RESPONSIBILITIES:

• Create scorecards from data points related to title, including but not limited to

o   Turn time order to commitment

o   Percentage of loans closing on time

o   Turn time for CD balance/revision

o   Percentage of executed closing docs return within 24hrs

o   Percentage of funds disbursed within 24hrs

• Identify and install new data points needed within Encompass (LOS) and WVM portal to track title vendor performance.
• Utilize data and/or scorecards to drive analytics-driven decision-making for title vendor allocations. 
• Recommend allocation of title orders to each vendor based on performance outcomes.
• Document and monitor all requests made of title vendors and ensure they are fulfilled in a timely manner.
• Identify areas for operational efficiencies and improved customer experience related to  vesting information, subordination of liens and loan settlement among other things.
• Implement, manage, and maintain a standardized vendor process and expectations.
• Be the subject matter expert on title issues and new title innovations that may be used to enhance productivity and customer experience.
• Acts as the subject matter expert and main point of contact for the title vendor requests.
• Initiate, analyze, and partner with IT to create departmental reporting and monitoring of workload to ensure balance and volume are solved.
• Manage the day to day activities of the Title Company Operational Oversight Analyst.

SKILLS/KNOWLEDGE/ABILITIES:

• Thorough knowledge of title insurance operations.
• Fluent in Microsoft Office with emphasis in proficiency with Excel including the ability to write  excel macros/Visual Basic strongly preferred.
• Strong inter-personal, organizational, communication (verbal /written) and presentation skills required.
• Ability to work in a high paced and dynamic environment required.
• Ability to meet deadlines with accuracy is preferred.
• Strong knowledge of mortgage regulatory requirements, government sponsored enterprise loan program requirements and mortgage documents required.

EDUCATION and EXPERIENCE:

• 5 years of loan closing/funding and title company settlement agent experience.
• Team Leadership experience.

Certifications, Licenses, and/or Registration 

• N/A

EEOC

Bayview is an Equal Employment Opportunity employer.  All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.