What are the responsibilities and job description for the Sales associate position at LANA?
The LANA Sales Associate needs to have a background in the luxury retail industry - preferably 3 years experience.
The LANA Sales Associate is responsible for driving sales growth and meeting sales goals within the Lana retail store environment.
The LANA Sales Associate is responsible for elevating the shopping experience through personal customer service. The Sales Associate has efficient knowledge of luxury, fine jewelry, and fashion, with a high taste level;
utilizing these qualities to provide clients with personalized service and enhance their shopping experience.
What is Vital
understanding of the luxury market, specifically Lana Jewelry brand
Working cross functionally with other members of the LANA retail and corporate team to identify opportunities in how to best
nurture customers throughout the sales process, and contribute to a positive team dynamic
- Consistently generating new ideas when tackling simple and complex problems
- Taking a high-touch approach to delivering top level customer service; elevated styling suggestions; and offering to put the customer first as the highest priority
As a Sales Associate, you will :
Build relationships, curate effective communication methods, curate trunks, give style advice, and fashion tips with clients
Create a welcoming environment within retail store by approaching and servicing customers
Be skilled at gathering intimate knowledge of client preferences, special occasion dates, lifestyle changes, and other pertinent information to best service and suggestive-sell to your clients giving a 360-degree luxury experience
- Be proficient in closing sales and upselling to customers
- Be proficient in client data analysis, in communicating findings or trends to help better define and support Lana Jewelry best practices in outreach to new and existing clients
- Be an eloquent proactive problem solver, and possess capability to anticipate a client’s needs or concerns, and act promptly to determine best solutions
- Give constructive feedback of merchandising mix in store to identify best sellers, product needs, and product assortment requests from clients
- Stay up to date on luxury industry and fashion trends, strategies, and news to offer recommendations on how to best incorporate into sales
- Meet regularly with key stakeholders to identify opportunities, event suggestions, and submit proposals in furtherance of company initiatives to make company sales and personal growth successful
- Be creative in executing unique shopping events for your top clients
- Lead in operations at point of sale from A-Z
Demonstrate timely follow up and follow through on customer requests and commitments
Assist in maintaining visual and merchandise presentation standards on the selling floor
Talents
- 3 years of experience in a similar luxury sales role
- Should possess a self-starter approach to work, finding new clients, and a strong problem solver
- Works well under tight deadlines, in a fast-paced creative environment
- Passion and Drive for the brand, selling to high profile clients and confidence in closing the deal
- Strong operational, technology skills, excellent presentation, and communication
skills
- Social Media and Marketing expertise to reach clients via social platforms
- Strong organizational skills, creative, detail-oriented, and possess a strong passion
for the luxury jewelry, fashion, and lifestyle industry
Google Drive, Excel, Microsoft office suites, Netsuite and technical savviness a plus
Expert in being a go-getter to continuously, develop new clients, business strategies, and cold calling outreach
References and an existing client book Preferred. Full and part time positions available.
Last updated : 2024-11-01