Call Center Coordinator

Call Center Coordinator

As a call center coordinator you will oversee the daily operations of the call center ensuring the customer service representatives provide high quality support to guest.

• Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures.

• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.

• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service.

• Handles guest reservations including room, food and beverage, entertainment, special events and direct mail.

• Makes complementary decisions based on comp philosophy and justification of comp exception report.

• Assists supervisors with overseeing the daily operation in Casino Hotel Services including room reservations, restaurant reservations, entertainment, special events and box office operations.

• Responsible for monitoring room, restaurant and entertainment blocks.

• Performs any other duties as assigned.

• One (1) year experience in hotel and casino marketing. 

• Knowledge of related computer systemd 

• Typing, basic mathematics, organization, time management and excellent communication skills required.

• Must be able to obtain a valid Casino Employee Registration license upon hire

What we offer you: 

• Opportunities for advancement 

• Positive and respectful work environment where diversity is valued 

• Generous employee discounts on dining, retail, amusements, and hotels 

• Community volunteer opportunities 

Disclaimer:  The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job.  For more information or to see the full job description, contact the Human Resources department at the location in which you are applying. 

If you require alternative methods throughout the application process, contact Golden Nugget Human Resources at 609-441-8474 or via email:  GNACHRInfo@gnacm.com