Casino Shift Manager

Overview

It is the responsibility of the Casino Shift Manager to oversee the day-to-day operations and manage all aspects of the casino floor and staff as it relates to Table Games during their assigned shift. This position must also exhibit a high level of professional and personalized guest service that embodies the Company's brand standard and core values (K.E.E.P. - Kindness, Engagement, Empathy and Positivity).

Responsibilities

• Monitor activity on all table games; ensure that game integrity is upheld.
• Maintain a thorough understanding of the rules and procedures for each game offered on the casino floor.
• Maintain a thorough understanding of all Dealer and Casino Floor Supervisor SOPs.
• Maintain a detailed knowledge of upcoming casino events.
• Monitor and continually train table games staff including managers, supervisors and dealers.
• Greet and interact with guests in a professional, welcoming and attentive manner.
• Ensure all laws, regulations, MICS and company / departmental policies are followed to by staff.
• Work professionally with other departments including Security, Surveillance, Human Resources and Finance / Cage in order to efficiently and properly complete day to day tasks.
• Identify advantage play and cheating techniques in a timely fashion in order to preserve the integrity of our games.
• Maintain a working knowledge of other departmental SOPs that are applicable to our business (i.e., SOPs for creating players cards or issuing marketing comps).
• Review for accuracy player ratings completed by Casino Floor Supervisors.
• Continually communicate pertinent gaming and employee information to the VP of Casino Operations and others as instructed.
• Evaluate and issue (or revoke) casino credit as appropriate.
• Work closely with other managers and executives to identify opportunities to increase revenues and operate more efficiently thereby increasing profitability.
• Use good judgment when evaluating unique circumstances; make fair and appropriate decisions consistent with departmental policies, internal controls and gaming regulations.
• Accurate and efficient completion of day-to-day reports and special projects that may be assigned.
• Work varied shifts, including weekends and holidays.
• Perform other reasonable duties and responsibilities as requested.
• Effective coaching and issuance of progressive discipline as appropriate.
• Administrative responsibilities include but are not limited to : entering payroll information, attendance and disciplinary action tracking into applicable software and files, completion of performance evaluations, scheduling, and completion of daily shift reports.

Qualifications

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

What we offer you :

Pay Range

USD $65,000.00 - USD $70,000.00 / Yr.

Salary : $65,000 - $70,000