Treatment Coordinator

Now Hiring: Treatment Coordinator | Wilmington Office

We’re currently looking for an experienced Treatment Coordinator to join our warm, welcoming, and supportive team in Wilmington, NC!

What You’ll Get: Benefits That Make You Smile

We offer more than just a job — we offer a place to grow, thrive, and feel appreciated.

• Competitive pay!
• Comprehensive Insurance Coverage – Health, Vision, Dental, Life, Disability, FSA & more!
• 401(k) Employer Contribution Plan (after 90 days!)
• Quarterly Performance Bonus Opportunities!
• Paid Training Class!
• Employee Assistance Program!
• Uniform Allowance!
• Paid Time Off & Paid Holidays!
• Fridays off at 2 PM!
• Volunteer opportunities with our Smile Squad to earn awesome prizes!
• Fun team events, giveaways & social campaigns year-round!
• Birthday and Work Anniversary surprises sent directly from our owners!
• Employee discounts at major retailers!
• … and so much more!
  
  

Overall Responsibility

The Treatment Coordinator is essential to ensuring patients receive a 5-star experience. They are responsible for providing excellent patient care that begins with the initial phone call, and includes managing multiple provider schedules, as well as enforcing patient financial obligations, and assisting in dental insurance details related to treatment planning case acceptance.

Key Tasks & Responsibilities Include

• Manage a multi-line phone system and greet patients warmly
• Schedule and confirm appointments for Dentists and Hygienists
• Keep all provider schedules filled and organized
• Manage the check in/check out process with patients
• Collect and post payments while following company financial policies
• Review treatment plans and explain insurance coverage and out-of-pocket costs to patients
• Verifies insurance coverage and eligibility and updates information into Denticon
• Accurately enter and update patient info in Denticon
• Keep the front office and lobby tidy and welcoming
• Support your teammates and contribute to a positive office environment
• Other duties as assigned
  
  

What You Bring To The Team

• A minimum of 1–2 years of dental front office experience
• Strong communication and customer service skills
• Great organizational skills and attention to detail
• A positive attitude and team player mentality
• Proficiency with computers and practice management software (Denticon experience a plus!)
• High School Diploma or GED
• Ability to lift up 15- 20 lbs.
• Please note the position requires reliable transportation to our Fuquay Varina office for a paid 4 day Training Class.