What are the responsibilities and job description for the Housing Stability Manager - Jasper, Cedars & position at Lantern Community Services?
Classification: Exempt
Reports to: Assistant Vice President of Housing Stability
Location: Bronx Multi-site (Jasper, Cedars, Vicinitas, Lindenguild & Silverleaf))
Salary Range: $60,000 - $67,500
Position Type
This is a full-time position with a regular schedule from Monday-Friday, 9:00 am to 5:00 pm. Lantern staff may be asked to change the work schedule and hours depending on the operational needs of the site and the agency.
Objective
This is a full-time position that will be based in the boroughs of New York City servicing supportive program units in the Lantern Portfolio. This position requires travel to various low-income and special needs buildings. In this position the Housing Stability Manager will oversee a team of Housing Stability Specialists and Housing Stability Assistants who are responsible for managing the day-to-day operations. The Manager must be able to train and supervise Leasing team. The Leasing Manager will report to the AVP of Housing Stability.
Essential Functions
Experience
Required Education and Experience:
Work Environment: This job operates in a supportive housing site and works with a population who experiences mental illness, addiction, disability, HIV, and other chronic illnesses.
Physical Demands
While performing the duties of this job, the employee is regularly required to stand, walk, sit, stoop, climb stairs and/ or kneel. They must also use their hands to type, handle, or feel. The employee is frequently required to talk or hear and must occasionally lift and/or move up to 5 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Reports to: Assistant Vice President of Housing Stability
Location: Bronx Multi-site (Jasper, Cedars, Vicinitas, Lindenguild & Silverleaf))
Salary Range: $60,000 - $67,500
Position Type
This is a full-time position with a regular schedule from Monday-Friday, 9:00 am to 5:00 pm. Lantern staff may be asked to change the work schedule and hours depending on the operational needs of the site and the agency.
Objective
This is a full-time position that will be based in the boroughs of New York City servicing supportive program units in the Lantern Portfolio. This position requires travel to various low-income and special needs buildings. In this position the Housing Stability Manager will oversee a team of Housing Stability Specialists and Housing Stability Assistants who are responsible for managing the day-to-day operations. The Manager must be able to train and supervise Leasing team. The Leasing Manager will report to the AVP of Housing Stability.
Essential Functions
- Referrals and Intake:
- Along with Assistant Director of Housing Stability and Vacancy Management, responsible for filling vacancies and managing intakes for eligible applicants for the supportive housing buildings in the Lantern portfolio using various funder programs HPD, HASA, ACS and following the CoC HUD guidelines.
- Assist with leasing up of any new residential buildings.
- Host Open Houses for new applicants.
- Arrange unit viewings with various Program Directors for eligible applicants.
- Collect subsidy application documentation and determine eligibility and completeness of subsidy requirements.
- Provide Housing Stability team and program staff with approved applicant documentation for preparation of move-in files.
- Review subsidy applications for completeness and accuracy prior to submission to property management and HPD.
- Determine vacancy priorities and ensure timely filling of vacancies coordinating with funders, property management and program staff.
- Ensuring occupancy levels of all current projects are at least 95% and working with site staff to determine solutions if occupancy falls below the target level.
- Housing Stability
- Provide guidance and monitor housing stability issues with Housing Stability Specialist and/or Housing Stability Assistant.
- Review building summaries to determine need for non-payment proceeding and follow up with leasing and housing advocacy staff.
- Collaborate with Program leadership and Property Management to support tenants remaining stably housed and reduce arrears.
- Monitor monthly spread sheet report of lease renewals and subsidy recertifications for assigned Leasing Specialist and ensure leases are prepared 120 & 90 days before lease expiration date.
- Facilitate lease renewal events, open houses, One Shot Deal applications.
- Facilitate, along with program staff, financial literacy workshops for tenants.
- Team Supervision
- Manage Housing Stability team by providing training, direct oversite, supervision, and assistance as they interact and assist tenants.
- Managing the Housing Stability team to meet all compliance deadlines, responding to external audits, and filing timely corrections to ensure strict program compliance.
- Ensure that staff performance and expertise are sufficient to meet all compliance and reporting requirements for all NYC properties.
- Provide supervision to Housing Stability Specialist and/or Housing Stability Assistant.
- Monitor staff training and ensure staff completes required training(s).
- Responsible for monitoring and approving time sheets of all team members.
- Tracking and approval of vacation requests and ensuring coverage at building sites.
- Conduct onsite inspection of leasing files and work with staff to implement corrective action plans.
- Ensure Leasing team members comply with agency’s policies and procedures.
- Accountable for deliverables related to vacancies, lease renewals, and arrears.
- Other job-related functions, as assigned.
Experience
Required Education and Experience:
- Bachelor's degree OR Associates degree with minimum 5 years of related experience required.
- Minimum of 2 to 3 years of experience providing direct service to one or more of the following populations: persons living with AIDS /HIV, formerly and chronically homeless persons and families, young adults aged out of foster care, persons with mental illness, persons with substance use disorder, or medical conditions.
- Working knowledge of Low-Income Housing Tax Credits and Section 8 program guidelines.
- Supervisory experience of 2 years or more.
- Ability to supervise multiple staff members.
- Ability to interact and effectively communicate with all levels of staff and management both orally and in writing.
- Ability to supervise a diverse group of individuals and follow Equal Employment Opportunity guidelines.
- Excellent writing and analytical skills.
- Detail oriented and excellent organizational skills
- Solutions focused.
- Excellent organizational skills and follow-up.
- Systems oriented
- Must be flexible and able to work both independently and as part of a team.
- Knowledge of HIV/AIDS, mental health, substance use or chronically homeless population.
- Supervisory experience.
- Prior experience working in supportive housing or shelter.
Work Environment: This job operates in a supportive housing site and works with a population who experiences mental illness, addiction, disability, HIV, and other chronic illnesses.
Physical Demands
While performing the duties of this job, the employee is regularly required to stand, walk, sit, stoop, climb stairs and/ or kneel. They must also use their hands to type, handle, or feel. The employee is frequently required to talk or hear and must occasionally lift and/or move up to 5 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Salary : $60,000 - $67,500
CASE MANAGER HV Supported Housing
COMMUNITY HOUSING INNOVATIONS INC -
White Plains, NY
Case Manager - Jasper Hall
Lantern Community Services Inc -
Bronx, NY
