Hotel Front Desk Agent

Hotel Front Desk Agent, Palestine, TX

Serious applicants only.

NO PHONE CALLS PLEASE.

LaQuinta by Wyndham is seeking candidates for our team of Front Desk Agents. We are looking for candidates who have a contagious smile and a positive attitude; who are reliable, flexible, detail-oriented, accountable, and have a strong work ethic. You must be passionate about guest satisfaction and take pride in your accomplishments to be a successful member of our team.

This is a part-time position only. Hours may vary between 7am-3-pm or 3pm-11pm. Schedule may include weekends and holidays, as we are open 365 days a year. Schedule may include more than one shift, e.g. 2 morning shifts and 1 evening shift.

DUTIES & RESPONSIBILITIES

• Greets, registers, and assigns rooms to guests.
• Handles confidential information, including guest records, with a high degree of integrity.
• Promptly and effectively deals with guest requests and complaints.
• Answers and routes calls as appropriate; takes guest messages with accuracy.
• Responsible for cash drawer contents and transactions during shift.
• Maintains accurate records including cash flows, registration cards, reservation cards, and property walks.
• Answers inquiries pertaining to hotel services, registration of guests, and travel directions.
• Assists with sales and marketing efforts as directed by the General Manager.
• Offers and properly handles requests for wake-up calls.
• Records pertinent guest information in the pass on log.
• May assist in replenishing continental breakfast as needed and keeping breakfast area clean.
• Ensures common area/lobby is clean.
• Performs laundry functions as directed.
• Other duties assigned.

EDUCATION, EXPERIENCE, LICENSURE, & CERTIFICATION

• Flexible schedule
• Must be available Weekends and Holidays
• Highly energetic, go-getter, motivated individual
• Willing to take initiative and work with little direction.
• Previous hospitality industry experience preferred but not required.
• Excellent interpersonal and communication skills with strong customer/client focus essential.
• Strong problem-solving skills
• Ability to work in a fast-paced, high-pressure environment.
• Ability to shift and manage multiple priorities.
• Results driven focus and ability to work through to completion in a timely manner.
• Adaptable to change

KNOWLEDGE, SKILLS, & ABILITIES

• Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics.
• Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance.
• Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position.
• Knowledge of and ability to appropriately interrupt and follow policies and procedures.
• Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
• Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral written.
• Skill in the use of personal computers and related software applications.
• Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.

Required education:

• High school or equivalent

Job Type: Part-time

Pay: From $10.00 per hour

Expected hours: 16 – 24 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Morning shift
• Rotating weekends

Work setting:

• In-person

Application Question(s):

• When are you able to start working?

Shift availability:

• Night Shift (Preferred)
• Day Shift (Required)

Work Location: In person

Salary : $10