What are the responsibilities and job description for the Front Desk Agent position at LaQuinta Inn & Suites?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team at a leading hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Duties
- Greet guests warmly upon arrival and provide them with information about the hotel’s amenities and services.
- Manage the check-in and check-out process efficiently, ensuring accuracy in guest accounts.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Maintain an organized front desk area, including managing phone calls and reservations.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Process payments and maintain accurate records of transactions.
- Assist in managing hotel inventory, including room availability and special requests.
- Promote hotel services, events, and local attractions to enhance guest experience.
Skills
- Strong guest service skills with a focus on creating positive experiences for guests.
- Excellent phone etiquette and communication skills, both verbal and written.
- Multilingual or bilingual abilities are highly desirable to accommodate diverse guests.
- Previous experience in hotel management or hospitality is preferred but not required.
- Knowledge of guest relations practices within the hospitality industry is a plus.
- Ability to work effectively in a fast-paced environment while maintaining attention to detail.
- Proficiency in hotel management software is an advantage but not mandatory.
Join our team as a Front Desk Agent where your commitment to excellence will help create memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $11.00 - $14.00 per hour
Expected hours: 32 per week
Schedule:
- Day shift
- Evening shift
- Morning shift
- Night shift
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Mobile, AL 36608 (Required)
Ability to Relocate:
- Mobile, AL 36608: Relocate before starting work (Required)
Work Location: In person
Salary : $11 - $14