What are the responsibilities and job description for the Customer Service Advisor- West Road position at Laundry-4U LLC?
Description
Laundry-4U is looking for an energetic person to ensure that every customer that comes to our store has a wonderful experience. We are a family-owned business that is aiming to improve the experience of doing laundry for all of our customers.
Our Advisor will be responsible for greeting customers, assisting customers when issues arise, performing wash and fold service for customers, and performing cleaning duties throughout the day. Laundry-4U is open and ready to serve customers!
Responsibilities:
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
- Proven customer service experience
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of character
- Excellent communication and presentation skills
- Strong proven technology skills
- Ability to multi-task, prioritize, and manage time effectively, bilingual is a plus
- Maintain store clean by following appropriate cleaning procedures
- Perform wash,dry,fold services
- Other duties as assigned
Language:
- English
- Spanish (plus)
Education:
- High school diploma or equivalent
Shift times:
- 8hr shift
- 7:00am-3:00pm
- 3:00pm-11:00pm
Requirements
·Retail/Customer Service: 8 months
· Basic computer skills
·Long periods of standing, kneeling, bending, pulling, or frequently carrying objects up to 50lbs throughout an 8-hour shift
· Communication skills
·Weekend availability (Saturday and Sunday)
·Must be 18 or older
· Must have reliable transportation.
· Must be able to work independently.
Other
· Commission Available
· Performance review after introduction period is met (90 days)
· Annual performance review
Benefits
· Paid time off for part-time and full-time employees
· $20 weekly stipend to wash in store
Salary : $20