Service Manager

Job Description

Reports To: Fixed Op Director and General Sales Manager

Hours: M-F (7:30am - 4:30pm)

Summary: Used Car Shop Managers manage the Service Department facility, processes, procedure, and personnel. They will manage technicians under the Service's Manager's direction. They will ensure the repair shop is well-maintained, orderly, and running as efficiently as possible.

Essential Duties:

• Coordinates flow of vehicles from varying dealership buildings to ensure each vehicle is properly serviced
• Manage technicians to ensure proper level of recondition is achieved and that there is no over-reconditioning of vehicles occuring
• Manage Internal Advisors and make sure all processes are being followed in accordance with General Motors P&P
• Reveiwing the 14 day RO list and maintaining clear and precise notes on open repair orders
• Insect vehicles with the technicians to understand the needs to each vehicle
• Work with Used Car Manager to discuss MPIs on each vehicle
• Schedule work to be performed to ensure timely completion of work
• Verify mechanics are performing an adequate test drive of each vehicle prior to inspection and upon completion of work to verify quality of work performed
• Look up and assign the proper amount of labor time to mechanics
• Constantly work to maximize efficiency in the servicing of used vehicles
• Make sure all part tickets and job cards are turned in at the end of each day
• Oversees that technicians are keeping their designated workplaces orderly, including keeping hoses off the ground and that special tools are returned
• Locks and unlocks facility, including rear gate.
• Make sure all warranty procedures are being followed as per General Manager guidelines
• Make sure ALL GM vehicles are being scanned with the GM VIS reader (100% of VINS)
• Identify all issues within the department and bring to the attention of the Fixed Operations Director
• Remains fully compliant with Company HR trainings
• Maintains a professional appearance
• Other tasks as assigned

Qualifications:

• High school diploma or GED required
• Must have knowledge of diagnostic tools and equipment
• Two to four years related experience and/or training preferred
• Previous automotive dealership experience preferred
• Must have clean and valid driver's license
• Physically capable of lifting and moving objects up to 30 pounds if necessary

Company Description

Laura Automotive Group has 40 plus years of experience in the automotive industry, owning and operating dealerships in Illinois and Missouri. We are a team committed to providing value, quality, and excellence in sales and service. We treat the needs of each customer with paramount concern. We know our customers have high expectations, and as a car dealer, we enjoy the challenge of meeting and exceeding those standards each and every time.

Laura Automotive Group is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!

Laura Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Benefits

• Paid Time-Off
• Paid Holidays
• Company 401(K)
• Health Insurance
• Optional Aflac
• Family-owned Business
• Hires from within