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Investigative Paralegal

Law Office of Salesia Smith-Gordon, PA
West Palm Beach, FL Full Time
POSTED ON 1/28/2026 CLOSED ON 2/26/2026

What are the responsibilities and job description for the Investigative Paralegal position at Law Office of Salesia Smith-Gordon, PA?

The Law Office of Salesia Smith-Gordon, a distinguished and respected solo practitioner personal injury litigation law firm in downtown West Palm Beach, is seeking an experienced investigator - bodily injury claims professional to join the firm’s in-house team. This in-office non-remote position requires:


  1. Claims investigation, including scene visit, witness interviews, communication with clients, law enforcement, insurance representatives and medical personnel.
  2. Fact assembly to determine policy coverage, analyze legal liability, and damage evaluation.
  3. Knowledge of insurance coverage and policies.
  4. Communications with clients and medical entities.
  5. Data entry in firm’s client management system.
  6. Ensure medical documentation is received and reviewed
  7. Reading and proof reading with edit recommendations.
  8. Solid familiarity of medical terminology.
  9. Write demands and work towards claim resolution.
  10. Ensure claims payments are timely received.
  11. Negotiation of claims for case resolution.


We are looking for team members who are driven and excited to learn something new every day!


Office Hours: 8:30-5:30 M-F preferably 40hr/wk. (can be flexible on hours & time)

Location: 922 – 2nd Street West Palm Beach, FL (downtown)


Job Details:

Benefits: Parking space. Health, Dental, and Vision Insurance. Retirement Plan with matching up to legal limits, Sick leave and Paid Vacation

Wages / Salary: $65,000 commensurate with experience


Responsibilities:

  • Effectively manage an inventory of Bodily Injury claims by keeping abreast of any/all changes /documentation from initial evaluation to final disposition.
  • Consistently communicate with claimants, litigation paralegal, attorney, insureds, medical professionals, or witnesses, to compile information regarding accidents and resulting claim information.
  • Unfailingly maintain monthly client claim case reviews
  • Persistently return all phone calls/contact inquiries to maintain high levels of customer service.


Must Have Skills:

  • Proficient typing and computer skills. Effective knowledge and use of MS Office
  • Negotiation skills
  • Compassionate customer service skills
  • Efficient, effective task and goal-oriented skills
  • Vehicle for transportation


Preferred Qualifications / Experience:

  • Minimum of 3-years Bodily Injury claims law office or claims adjusting experience
  • Full understanding of Bodily Injury claims investigations and claims processing.
  • Knowledge of mechanics of Bodily Injury, medical terminology, and settlement negotiations.
  • Bilingual


This is a full-time or part-time position, with immediately availability. We invite you to apply to our firm by submitting your resume, cover letter and salary requirements for consideration.


If interested in interviewing, email resume to InquiryAndComment@SmithGordonLaw.com

Salary : $65,000

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