Customer Service Representative

The Customer Service Representative is responsible for communicating with customers via telephone, email, and in person. The Customer Service Representative develops and maintains positive customer relations and company image. The Customer Service Representative will coordinate with various individuals to make sure ALL customer requests are handled efficiently and effectively.

Responsibilities:

• · Portraying a positive company image while engaging in friendly and professional communications with customers
• · Answering phone calls
• · Ensure customer satisfaction and resolve customer complaints
• · Responding to customer emails and taking appropriate action to resolve to the satisfaction of the customer
• · Pull the voicemail messages and reply appropriately to each one
• · Data Entry

Requirements:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience

• · Prior experience with the general public (customers) a plus
• · Excellent oral/written communication skills
• · Excellent interpersonal relationship skills
• · Excellent organization skills
• · Proficiency with computer and basic computer programs
• · Ability to multi-task
• · Ability to work in a team environment and take direction from management and supervisors
• · Ability to read and interpret documents and emails such procedure manuals, work instructions, software manuals
• · Ability to write routine correspondence to customer inquiries

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• No nights

Work Location: In person

Salary : $16 - $17