What are the responsibilities and job description for the Appointment Center Representative position at Lawson Home Services, LLC?
Lawson Home Services is looking for a highly motivated and positive individual to serve on our team in the Appointment Center In this position you will be the "voice" of the company, guiding customers through the crucial first steps in their relationship with Lawson Home Services. This is a casual office environment, casual, neat dress code is welcomed.
As a successful Appointment Center Representative, you are tactful and empathetic. You understand the emotional tie that comes with home repairs and improvement. You are reliable, punctual, and results-driven. You can multitask, and you know the importance of active listening. You have a keen eye for detail and value accuracy in your work.
You must possess: strong organizational, customer service and time management skills. Proficient computer skills; the ability to troubleshoot; and excellent verbal communication skills. You should also be highly comfortable speaking with our current and prospective customers on the phone, both for inbound informational/troubleshooting calls, and outbound sales calls to schedule sales appointments or annual maintenance. (No cold calling)
DUTIES AND RESPONSIBILITIES:
- Prior office experience a must
- Cheerfully answer calls, and at all of the time being professional.
- Set sales appointments and schedules that make sense for the techs to drive, an understanding of the state and Eastern Shore.
- Make out going calls to all Homeowners
- Ability to package customer service concerns into thoughtful program and features that are supplied
- Strong knowledge of customer service practices
- Strong skill in operating personal computer and programs such as Excel, Word, and database software.
- Skill in operating a multi-line phone system
- Ability to handle a variety of tasks, simultaneously
- Ability to perform accurate data entry and check yourself
- Ability to follow a script to ensure all homeowners are treated with the same care
NECESSARY KNOWLEDGE, SKILLS, ABILITIES, AND OTHER CHARACTERISTICS:
- Excellent Communicator
- Diplomacy & Tact
- Customer Focused
- Organized
- Attention to detail
- Willingness to learn
- Positive & Optimistic attitude
- Integrity
- Motivated
BENEFITS:
- Better than competitive wages
- Weekly bonuses
- On-the-job paid training
- part-time, steady work (not seasonal)
- Locally owned company with respectful environment
EXPERIENCE:
- Customer Service: 2 years (Preferred)
- Route Scheduling: 1 years (Preferred)
- Inside sales: 1 year (Preferred)
- Work Location: In person
- A background check and pre-employment drug screen are required.
Pay Frequency:
- Weekly
- Bonuses Paid Weekly
Job Type: part-time
Pay: From $16.00 per hour
Expected hours: 20 per week
Benefits:
- On-the-job training
Physical setting:
- Office/Casual
Salary : $16
