Valet/Cashier

LAZ Healthcare Services – Overview of Job Duties

** This is a dual position where you will be Cashier and a Valet. You must have a valid DL.

Want to hear something crazy? Cars only spend 5% of their time driving. Where do they spend the other 95%? PARKED!

LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we’re the experts!

We are also a PEOPLE FIRST company. We often say “parking is our industry but people are our passion.” Our mission is to “create opportunities for our employees and value for our clients”. If you’re looking to join a growing company led by passionate people committed to being the best – contact us today!

The Spirit of the Position:

The Valet/Cashier - healthcare services is responsible for greeting, engaging and interacting with all customers entering and exiting the facility. The position requires cash handling, making correct change, monitoring transactions, etc. for traffic entering/exiting the facility.

Cultural expectations:

• Provide exceptional customer service skills

• Follow CARE (Compassionate, Attentive, Resourceful, Efficient) behaviors at all times

• Display warmth and compassion in all interactions with patients and visitors

• Dynamic. You’re charismatic, full of energy, and happy to help in any way you can.

• Dependable. Responsible is your middle name. You never disappoint because it’s not in your nature.

• Good under pressure. You don’t fold and get overwhelmed easily. Instead, you prefer chaos so you can kick its butt.

• Proficient in basic math.

• Good at communicating professionally and effectively.

• A team player. You’re open to different opinions and can help motivate your team.

• Capable of working in an unsupervised setting.

• Able to handle challenging and at times, emotionally charged situations.

What will I do?

• Meet and greet each customer with courtesy and great customer service.

• Park and retrieve cars like a champ. This means carefully, efficiently, and in a timely manner. Greet all customers by name, take care of their needs, and develop a rapport with each person driving up to your stand.

• Collect the parking fees and provide correct change.

• Understand and know how to handle different types of parkers; i.e. tenants, visitors, employees, administration, etc.

• Help direct traffic to keep the flow of cars clean and organized, all with a smile on your face!

• Understand the surroundings and building area in order to answer questions.
  

• Complete the daily report.

• Assist in staffing the exit or entry booth during peak collection hours in order to facilitate exit/entry should problems occur.

• Communicate with management, supervisors and traffic directors.

• Answer customer service questions concerning parking and answer general customer. Inquiries in a courteous, professional and effective manner, referring questions to the supervisor when applicable.

• Determine traffic flow in times of equipment failure or during periods of construction.

• Demonstrates a sense of urgency and timeliness.

• Demonstrate the ability to seek improvement.

• Field additional duties if they are assigned.

Education:

• High school graduate or equivalent preferred but not required.

Experience:

• Strong customer service experience.

• Cash handling experience is required.

• Parking industry experience is preferred but not required.

Requirements:

• This location requires FLU vaccination prior to hiring date.
• Must have a valid Driver's License for at least 2 years

Skills:

• Ability to drive a manual shift vehicle.

• Ability to communicate professional and effectively.

• Ability to speak, read, and comprehend the English language.

• Ability to demonstrate the knowledge and skills necessary to provide a safe environment and demonstrate a high level of compassionate customer service.

• Ability to communicate observed changes in behavior/activity to the registered hospital personnel.

• Ability to handle challenging and at times, emotionally charged situations.

• Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).

• Demonstrates a sense of urgency and timeliness.

Physical Demands:

• Willingness to work in the elements – heat, wind, snow, rain, etc.

• Ability to lift, push and pull at least 10 pounds.

• Ability to stand, walk and run for extended periods of time.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.