Electronic Services Representative I

Are you a service professional with behind the scenes knowledge of processing card chargebacks for fraud and dispute claims?

We would like to welcome an Electronic Services Representative I responsible for providing excellent service and support to Members, team members, and financial partners through professional, efficient, accurate, and knowledgeable service delivery; while also processing back office operations.  

JOB REQUIREMENTS & RESPONSIBILITES

A high-level overview of Electronic Services’ primary job functions include, but not limited to nor includes all of the ancillary duties associated with such, the following:  

1. Credit/Debit/ATM card servicing including review and processing of fraud and compromised card alerts.
2. PIN based disputes, adjustments, chargebacks and fraud claims, reconciliation and GL posting.
3. Credit/Debit signature disputes, chargebacks, arbitration and fraud claims, reconciliation and GL posting.
4. ATM management and Shared branch adjustments, research, and reconciliation 
5. ACH transaction review, balancing, research, and fraud claims.
6. Direct Deposit; payroll deductions and distributions. 
7. Online Banking and Bill Payment support.

EDUCATION & EXPERIENCE PREREQUISITES

• High School diploma or equivalent.
• Entry level with up to two (2) years of related experience preferred within a financial institution.
• Ability to ten-key, use a PC, and basic Microsoft Office application skills such as Excel, Word, and Outlook.
• Ability to effectively communicate with Members, team members, partners, peers, and management. Possesses effective verbal and written communication skills.
• Possesses strong service delivery, analytical, organizational, and prioritizing skills.
• Excellent attendance and punctuality.
• Possesses the skill set to achieve the Essential Job Functions and Responsibilities.

BENEFITS FULL-TIME

• Medical, Dental, and Vision
• Paid Holidays and Accrued Time Off:  Vacation and Sick
• Fully funded Pension Plan 
• Voluntary 401(k) and Roth(k)
• Insurance: Life, Accidental Death & Dismemberment (AD&D), and Long-Term Disability (LTD)
• Travel Assist
• Rewards and Recognition Program
• Educational Reimbursement
• Paid Volunteer hours
• Loan discounts and free branch services
• SmartDollar Financial Wellness benefit
• Discount entertainment: movie tickets, travel, car rentals, and much more
• Plus, a variety of additional voluntary benefits

Note: As part of our screening process, LBS Financial conducts background investigations on candidates who are extended an offer and who agree and authorize us to do so. This investigation will include:

• Employment Verifications - Employment Dates & Job Titles
• Credit Report
• Criminal Records Search
• Social Security Search
• Governmental Registries Search 

Additionally, candidates must be eligible to be bonded through a fidelity bond to cover employee loss and risk.

For additional information about our Credit Union and to apply for this opportunity, please visit our website at www.lbsfcu.org/careers. EOE