What are the responsibilities and job description for the Relationship Banker position at LCNB National Bank?
Position Description
Relationship Banker
Department: Branch Operations
Location: Branch
Position Purpose
Provides superior and quality service to our customers. Assist customers by accurately and efficiently processing transactions, such as deposits, withdrawals or payments, resolving complaints or account discrepancies, and answering questions.
Essential Functions and Responsibilities
- Maintaining and balancing cash drawer
- Ensure compliance with all internal controls and established policies and procedures
- Promote and advise on the bank’s products and services
- Keeping customers’ personal information confidential
- Identify referral opportunities and make relevant referrals
- Communicating with other team members and other areas of the bank
- Opening new accounts
Skills/Competencies
- Professionalism
- Strong basic computer skills
- Strong written and verbal communications skills
- Cash handling
- Accuracy and attention to detail
- Customer service
- Team player
Education/Experience
- High School Diploma or GED equivalent required
- Customer service experience (preferred)
- Cash handling experience (preferred)
Working Conditions
- Must be able to remain in a stationary position 50% of the time
- Occasionally move/traverse to access files and equipment
- Constantly operates a computer and other office productivity machineries, such as a phone, calculator, copy machine, scanner and computer printer
- Ability to think, reason and communicate clearly
- The ability to observe and identify details at close range
- Occasionally moves coin bogs weighing up to 50 lbs.
- Occasionally will need to travel up to a 30-mile radius
Incumbents must be able to perform the essential functions of the position with or without reasonable accommodations.
