What are the responsibilities and job description for the Senior Customer Service Account Manager position at LE BLEU ENTERPRISES?
Job Details
Description
Le Bleu Enterprises is THE industry leader in home and office delivery services. Our water is the best available, and so are our people. We reward our employee's hard work with top-notch income, a complete benefits package, and a professional, motivating, and fun work environment.
As a Sr. Customer Service Account Manager, you will:
- Answer a high volume of inbound calls while always maintaining a positive, empathetic, and professional attitude toward customers.
- Respond promptly to internal and external inquiries via email, phone, text, and face-to-face.
- Manage customer order entries and update customer accounts.
- Acknowledge and resolve customer complaints.
- Knowledge of our products and services inside and out so that you can quickly answer questions and resolve issues.
- Sales focus- Recommend potential products or services to current and potential customers.
- Establish relationships with customers as assigned for critical accounts.
- Ability to handle escalated Customer Service calls effectively.
- Keep records of customer interactions, transactions, comments, and complaints.
- Assist in training and reporting as needed for the department.
- Communicate and coordinate with colleagues as necessary.
- Support other departments as necessary.
- Other responsibilities as assigned.
Qualifications
The successful candidate will also have:
- Excellent communication skills
- A warm, approachable manner
- At least five years’ experience in a customer service position
- Minimum of two years in a call center environment
- Extensive experience using MS Office software
- Experience using database management systems
- Minimum 1-year Supervisory/Leadership experience
- Minimum 1-year training and coaching experience
We would love to meet you if you possess these skills and qualifications and are passionate about servicing an excellent customer base.
Compensation: $45,000.00 - $52,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental Insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8-hour shift
- Monday to Friday
Supplemental pay types:
- Commission pay
Experience:
- Call center: 2 years (Required)
Salary : $45,000 - $52,000
