Patient Support Coordinator

LE0020 Orlando Family Physicians, LLC It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Job Summary: As a Patient Support Coordinator, you will ensure a memorable patient experience by using listening skills to determine the customer’s needs and to assist them with a resolution in an efficient manner. Responsibilities: Ensure a positive patient support experience by greeting callers with readiness to solve their problems; answering questions and the sensitivity and patience to understand their needs. Identifying and resolving customers’ issues using active listening and problem-solving skills Building a positive rapport across a variety of personality types Putting the patients first and remaining polite and professional at all times Schedule new and existing patients in the correct office with the proper physician. Meets the goals for average handle time, hold times and quality scores on Inbound and Outbound calls Respects and always maintains privacy and dignity of patient’s information to assure client confidentiality Skills and Specifications Strong interpersonal skills Computer proficiency with the ability to navigate between multiple computer screens/program while talking with the patient. Demonstrates a desire to help other and to make an impact in patient’s lives Demonstrates an understanding and adherence of the Code of Conduct and HIPPA guidelines Experience in typing and data entry, preferred Experience working in a medical office, preferred Electronic health record experience, preferred. EClinical Works experience, highly desired. Bilingual in English/Spanish, preferred High School diploma or equivalent If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! The foundation for InnovaCare was laid in 1998 when President and CEO Richard Shinto, M.D., founded North American Medical Management (NAMM) in California. Since then, InnovaCare Health has continuously evolved and innovated to remain at the forefront of healthcare and deliver cutting-edge solutions to our physicians and team members, patients, and their families. Across InnovaCare, we are united by a shared mission, vision, and values. Our growing company strives to make every member of our diverse team feel fulfilled and valued through their work. Our mission is to transform the lives of the people we serve through compassionate, high-quality care, innovative solutions, and trusted partnerships as we vision a new definition of the standard of excellence in healthcare. Today, InnovaCare operates more than 30 clinics and is recognized as a leader in transforming care delivery. Our approach combines physician-led care models with cutting-edge technology and a focus on personalized, coordinated care to empower providers to succeed in some of healthcare's most challenging environments.