What are the responsibilities and job description for the Call Center Coordinator position at LE012 Coleman American Companies, Inc?
Job Summary:
The Call Center Coordinator will field incoming and outgoing calls for all potential customers that are relocating under the consumer channel and assist with booking moves.
Essential Functions and Duties:
- Set appointments with customers for Coleman branch offices
- Assist with managing multiple calendars
- Notify Moving Consultants of their appointments via email or phone
- Document of all tasks and records that are updated
- Assist branches with management of sales leads
- Utilize multiple computer programs to coordinate the many components of an international move
Knowledge, Skills, and Abilities:
- Computer skills including Windows, Microsoft Office, Microsoft Outlook, and general internet capabilities, as well as company software
- Organizational skills
- Good telephone etiquette
- Good interpersonal skills
- Excellent customer service skills
Required Education and Experience:
- Required: High School diploma or GED
- Preferred: Prior call center experience
Working Conditions:
- Office/Call center environment
- 90-95% sitting down
- Computer use is prevalent, along with telephone
- Work schedule includes but is not limited to: 8:00–5:00 or 9:00-6:00, Monday-Friday and 8:00-12:00, one to two Saturdays per month.
Coleman Worldwide Moving Benefits for Employees (not applicable for seasonal employees if not stated):
- 40 hours of VACATION PAY after 1-year employment
- Array of voluntary health benefits including but not limited to (Health, Dental, Vision, 401k, and more)
- 6 paid holidays after 90 days for Full Time employees (Seasonal Included)
- Referral Bonus Programs
College Students--We also offer a Summer Intern SCHOLARSHIP Program!
- Coleman Worldwide Moving proudly supports post-secondary education in our communities and will offer the following scholarship program to qualifying summer interns to assist them with tuition in the coming year. Funding amounts are paid out directly to the Associate to assist with their various student expenses.
- $500 scholarship* towards your post-secondary education for the first** full summer internship.
- $750 scholarship* towards your post-secondary education for the second** full summer internship
- $1,000 scholarship* towards your post-secondary education for the third** or more full summer internship
- Must be summer seasonal Associate employed as Helper, Packer, Driver, Warehouseman, or other Service Center Operational, non-management position.
- Must show proof of enrollment in school for current year’s fall classes.
- Must work full time through scheduled season (accommodations made for school dates).
- Supervisor acknowledgement of good work performance and attendance also required.
Coleman Worldwide Moving (and affiliated companies) (collectively “CWM”) is an equal opportunity and affirmative action employer. Policy prohibits discrimination or harassment on the basis of race, color, religion, national origin, ancestry, sex, age, marital status, familial status, pregnancy, genetic information, sexual orientation, disability, veteran status or other protected status. CWM will continue to support and promote equal employment opportunity, human dignity, and cultural diversity. This policy applies to all personnel matters such as compensation, benefits, transfers, Company sponsored training, education, and social and recreational programs. This commitment is made by CWM in accordance with federal, state, and/or local laws and regulations
Only applications submitted within three months of the review period will be considered for employment. Please submit another application for further review after the review period elapses.
Take part in a company that has been successful for over 100 years and is still growing - join the Coleman Team today!
