Team Lead - Document Administration (On-site)

Who we are Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or “service”) their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current. Primary Function The Team Lead Document Administration is responsible for coordinating with Document Administration Management and Specialists, along with lien release vendors and collateral custodians, on day-to-day processes. The Team Lead Document Administration will obtain signatures on the custodian release forms and ensure Document Administration Specialists have access to custodian websites, update and validate custodian release forms. The Team Lead Document Administration will work with custodians on issues relating to the release forms, help Document Administration Specialists with custodian issues, ensure that the servicing system matches vendor and custodian reporting, and run daily lien release vendor reports. The Team Lead Document Administration will also be responsible for updating department P&Ps and helping to create and maintain department training materials and desktop procedures. Direct Reports N/A Principal Duties Day-to-Day training on the process changes for the Document Administration position. Coordinate and distribute vendor and custodian reporting while measuring and accuracy of the data provided. Provide input and attend weekly vendor meetings to discuss issues, concerns, and questions. Ensure timely delivery of any daily, weekly, or monthly reporting, routing them to the appropriate parties as needed. Utilizing control reporting provided by the servicing system, ensure reporting of any out of standard items from the Document Administration Reporting that exceed the indicated timeframe for compliance standards. Administer all investor-required reporting ensuring accuracy of the data requested and timely remittance to the appropriate parties as directed. Work with department managers and SMEs to ensure all published policies and procedures remain current and receive annual updates, as well as updates as needed based on changes. Work with department managers and SMEs to create and maintain department training materials and desktop procedures, utilizing process workflows and other graphics as required to best facilitate the presentation of the material. Analyze ad-hoc reports to resolve escalated inquiries. Performs additional projects and duties as assigned by supervisor. Education and Experience Requirements High school diploma or equivalent, required. Associates or bachelor’s degree, preferred. 6 years’ experience in Document Administration in Mortgage Servicing or similar field. Knowledge, Skill, and Ability Requirements Comprehensive understanding of the Document Administration Department, its various sub-groups, and the regulatory environment in which it operates. Deadline-driven and highly organized/responsive. Able to drive for results while forging a collaborative working relationship with all necessary business partners, internal as well as vendor based. Excellent work ethic, high productivity, and acute attention to detail a must. Ability to research and comprehend state laws and regulations. Short learning curve to assimilate new skills and tasks. Superior written and verbal communication and follow up skills as well as a strong sense of accountability. Technical writing experience helpful. Ability to multi-task and well organized. Advanced knowledge of MS Office: Word, Excel & Outlook mandatory. While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. Company Perks: • 15 Paid Time Off (PTO) days and 18 after 1st anniversary! • 9 Paid Holidays • Employee Engagement Activities Company Benefits: • Medical (including Health Savings Account & Flexible Savings Account) • Dental - RX – Vision – Life, Disability Insurance – 401(k) Plan with company match! – Employee Assistance Plan • Performance-based Incentives • Pet Insurance • Advancement Opportunities Newrez NOW: • Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more • 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice • Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee • Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. CA Privacy Policy CA Notice at Collection The right company in the right industry. In both good economic times and bad, people need homes - and mortgages to buy them. We help these people every day buy homes or refinance their current mortgage loans. In addition to offering an in-demand product, there are two things you should know about us: We value and reward entrepreneurial spirit, and we are growing. Few lenders are as innovative, as financially solid, as well managed and on track to become America’s leading lender as the Newrez Family of Companies. We deliver products and services that turn prospects into delighted customers —providing abundant opportunity for the great people who work here. These competitive advantages set us apart, and they’re why you can grow with us for the long term.