MSP System Administrator, Support, Project Engineer - IL

In a nutshell... we're looking for an energetic and organized engineer that has impeccable communication and customer service skills who enjoys variety as that is what an MSP offers more than anything.

• Must have experience working for an MSP or managing a full environment relatively on your own
• Must have server and cloud (O365, Azure) experience.

If you have both of those - GREAT, read on, because we certainly want to talk with you!

You would be part of the escalation team that focuses on escalated support issues (level II, III), project work and on site solutions. This results in a combination of work from home and visits to local IL customers, due to this you need to be in the local IL area & able to get to all customers across Chicagoland.

You will always be stepping in, resolving escalations, making sure the right thing is being done for the customer. We do have a heavy load of projects and you would be running the projects with a team as needed or just yourself on smaller projects.

You will be responsible for one thing - excellence in customer service - ensuring that our customers are delighted and wow'd by every interaction with you and your colleagues. We are a results driven organization and our quality of service tops all else. Customers can choose from thousands of IT firms. With that comes accountability for providing excellence.

How do you know if you fit? Well, some things about you:

• You love doing a little bit of everything. You thrive with your hands in everything. You understand that even if you've never done it before, there's always a first.
• You love getting involved with new projects. Something new? Never done it before? Bring it on! All I need is the vision and Google, and I'll get pretty far along on my own, and will gladly work with the team to learn anything else with pleasure.
• You thrive in a fast-paced work environment. Boredom is your enemy. I want to work on many things, look up and realize hours have passed.
• You're high energy. A powerhouse even without your afternoon espresso. You're vibrant and energetic in all that you do.
• You're an owner. You take on a project from end-to-end with little guidance. You ask for help when necessary, but you don't drop the ball and assume the person you asked to help is suddenly the owner of that task.
• You don't ask for permission, you just go for it and make things better within the guidelines you've been given. You are also intelligent enough to know when you SHOULD ask for permission.
• You want to grow yourself and make an impact on the growth of those around you.
• You realize the potential in everyone and everything.

Essential Duties and Responsibilities:

• Ensure exceptional client satisfaction is consistently delivered and maintained.
• Maintain highly effective project management for all projects, small or large, within the engineering team.
• Implement and maintain processes to ensure we are proactively serving our customer base.
• Active Directory, Azure, Office365, Exchange, Windows Server, System Center, Citrix, Windows deployments and other administration.
• The role expects the Support Engineer to recommend industry best practice solutions to clients when on site and to observe and recommend solutions that address their business needs, whether the client recognizes the need or not.
• Serve as the triage escalation point, overflow or otherwise for technical support issues or outages.
• Serve as the escalation point for customers and customer needs.
• Ensure all policies and procedures are consistently followed and updated as necessary.
• Host daily team meetings to review, reprioritize and reassign service requests as well as project planning meetings.
• Ensure the team responds to emergencies quickly and efficiently.

Knowledge, Skills, and/or Abilities Required:

• Having worked for an MSP or managing a full environment relatively on your own is required.
• Windows, Windows Server, Azure, AWS, Office 365, Proper Server Administration, Firewalls (Cisco, Fortinet, Sonicwall etc), Routers, Desktop Imaging, Networking, Outlook, Active Directory, Exchange Server, Group Policy, Teams, Microsoft Admin Center, Patching, Alerts & Monitoring all required
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• The ability to routinely multitask in a fast paced environment.
• Maintain expert knowledge of key products and services including Azure, Microsoft 365 products and offerings, Microsoft Server maintenance and issue resolution, EDR/MDR solutions, Office applications, network routing, anti-virus solutions, and other key technology offerings.
• Effectively prioritize service requests, escalations along with other duties and tasks on a daily basis

Desired Technical Skills (IMPORTANT)

• Windows, Windows Server, Azure, AWS, AVD, Defender, Terminal Server, Exchange, Office 365, Citrix, Firewalls (Cisco, Fortinet, Sonicwall), Routers, Desktop Imaging, Networking, Internet Explorer, Outlook, Remote Access, Remote Desktop, Active Directory, Exchange Server, Group Policy. Additional third party application skills and network infrastructure a plus..

Desired Soft Skills

• Ability to manage your time and customer's expectations.
• Excellent written and verbal skills, ability to understand business concepts and operations, independent worker, punctual, professional, asks detailed questions.
• Must possess the drive to enhance skills as we need to stay current and relative as a company.

What do we offer?

• Compensation will be offered based on experience, technical ability - and is flexible based on the candidate.
• Opportunity to have an impact on the growth and path of both our organization and our client organizations.
• You will learn more in this job than you've learned in your career - in just the first few months. Really - we have Master's Degree candidates who learn more in their first three months with us than they learned in the entire college and work history.
• Bonuses
• Commission
• Unlimited Time Off
• Free training
• Certification Reimbursement
• We give raises for each certification you obtain...