What are the responsibilities and job description for the Line Service Agent position at Lee County Port Authority?
JOB
A Line Service Agent with Base Operations at Page Field is trained to perform a variety of customer-oriented tasks while providing ground handling services for private and business aircraft at Page Field. This position receives direction from the Shift Lead, Line Service Supervisor, Customer Service Supervisor, General Manager or other higher level supervisory or management personnel within LCPA. This is an entry level position with the possibility to progress to Line Service Technician.
EXAMPLE OF DUTIES
Effectively communicates with pilots and flight crew prior to performing general aircraft servicing.Coordinates the use and application of ground support equipment, general facilities, and maintenance duties.Operates fuel truck & performs fueling of fixed and rotor wing aircraft according to industry specifications and to Lee County Port Authority fuel program and procedures.Checks and adds proper oil/fluids in accordance with the specification of the aircraft as requested by the customer.Checks and adjusts tire pressure, performs lavatory service, and operates ground power units as requested. Provide aircraft servicing and courtesy assistance to airport users in accordance with established standards and procedures.Under supervision, performs and assists with towing of aircraft on the ramp to secure tie-down areas and ready ramp locations, and tows aircraft into and out of hangars using appropriate tug and tow bars for specific aircraft.Directs aircraft to proper parking areas and provides lead-in/lead-out marshaling assistance.Performs daily and monthly fuel truck, GSE and vehicle safety inspections. Ensures vehicles are in safe operating order and are running properly.Escorts various private and company personnel unfamiliar with the airport grounds as requested to ensure safety and security compliance.Assists with daily fuel farm inspections including performing pre-loading and quality control inspections. Performs accurate fuel quality control tasks and maintains error-free records. Conducts airfield material condition inspections and advises Shift Lead and/or Line Service Supervisor of all noted discrepancies. Responds to provide assistance with disabled aircraft on airfield and other airport emergencies as directed.Tops-off equipment fuel tanks and ensures ground service equipment is maintained, serviced and in safe operating condition.Remains current on recognizing General Aviation aircraft manufacturers’ models and remains qualified on all aircraft ground handling procedures; reviews new and updated operational manuals for various aircraft to remain current on specifications and servicing requirements.Works cooperatively with Customer Service Representatives to ensure all crew requests such as ice, coffee, catering and newspapers are fulfilled.Greets flight crews, passengers and tenants in a friendly and welcoming manner. Displays a positive and professional attitude at all times while maintaining acceptable grooming standards and wearing the uniform with pride ensuring the highest level of safety, security and customer service is maintained at all times. INCIDENTAL DUTIESPerforms a variety of minor building maintenance upkeep tasks such as restroom cleaning, attendance to spills inside/outside the FBO, and other general cleanliness duties as needed. Assists maintenance staff with tasks such as mowing, string trimming, painting, or other similar tasks during non-seasonal times as staffing allows.Maintains currency on essential authority communications by monitoring email daily & responding as required. Position requires individual to work varying shifts including days, nights, weekends, holidays and “on-call” scheduling as necessary. Schedule restrictions may apply during seasonal timeframes.Position requires individual to effectively use his/her time while working as scheduled.Performs other duties as required.
A Line Service Agent with Base Operations at Page Field is trained to perform a variety of customer-oriented tasks while providing ground handling services for private and business aircraft at Page Field. This position receives direction from the Shift Lead, Line Service Supervisor, Customer Service Supervisor, General Manager or other higher level supervisory or management personnel within LCPA. This is an entry level position with the possibility to progress to Line Service Technician.
EXAMPLE OF DUTIES
Effectively communicates with pilots and flight crew prior to performing general aircraft servicing.Coordinates the use and application of ground support equipment, general facilities, and maintenance duties.Operates fuel truck & performs fueling of fixed and rotor wing aircraft according to industry specifications and to Lee County Port Authority fuel program and procedures.Checks and adds proper oil/fluids in accordance with the specification of the aircraft as requested by the customer.Checks and adjusts tire pressure, performs lavatory service, and operates ground power units as requested. Provide aircraft servicing and courtesy assistance to airport users in accordance with established standards and procedures.Under supervision, performs and assists with towing of aircraft on the ramp to secure tie-down areas and ready ramp locations, and tows aircraft into and out of hangars using appropriate tug and tow bars for specific aircraft.Directs aircraft to proper parking areas and provides lead-in/lead-out marshaling assistance.Performs daily and monthly fuel truck, GSE and vehicle safety inspections. Ensures vehicles are in safe operating order and are running properly.Escorts various private and company personnel unfamiliar with the airport grounds as requested to ensure safety and security compliance.Assists with daily fuel farm inspections including performing pre-loading and quality control inspections. Performs accurate fuel quality control tasks and maintains error-free records. Conducts airfield material condition inspections and advises Shift Lead and/or Line Service Supervisor of all noted discrepancies. Responds to provide assistance with disabled aircraft on airfield and other airport emergencies as directed.Tops-off equipment fuel tanks and ensures ground service equipment is maintained, serviced and in safe operating condition.Remains current on recognizing General Aviation aircraft manufacturers’ models and remains qualified on all aircraft ground handling procedures; reviews new and updated operational manuals for various aircraft to remain current on specifications and servicing requirements.Works cooperatively with Customer Service Representatives to ensure all crew requests such as ice, coffee, catering and newspapers are fulfilled.Greets flight crews, passengers and tenants in a friendly and welcoming manner. Displays a positive and professional attitude at all times while maintaining acceptable grooming standards and wearing the uniform with pride ensuring the highest level of safety, security and customer service is maintained at all times. INCIDENTAL DUTIESPerforms a variety of minor building maintenance upkeep tasks such as restroom cleaning, attendance to spills inside/outside the FBO, and other general cleanliness duties as needed. Assists maintenance staff with tasks such as mowing, string trimming, painting, or other similar tasks during non-seasonal times as staffing allows.Maintains currency on essential authority communications by monitoring email daily & responding as required. Position requires individual to work varying shifts including days, nights, weekends, holidays and “on-call” scheduling as necessary. Schedule restrictions may apply during seasonal timeframes.Position requires individual to effectively use his/her time while working as scheduled.Performs other duties as required.
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