What are the responsibilities and job description for the Retention Specialist position at Legacy Capital Services?
Client Retention Agent
Legacy Capital Services is proud to provide essential administrative support to a rapidly expanding national consumer rights law firm dedicated to helping Americans achieve financial freedom from burdensome credit card debt, medical bills, auto loans, timeshares, and more. Consumer demand is at an all-time high. Unlike traditional debt relief options like settlement, collections, or bankruptcy, the consumer rights attorneys offer a unique and specialized service, disputing clients’ debts and helping them take control of their financial futures. Located near Downtown Summerlin, enjoy a modern 25,000 square foot high-tech building with spacious break rooms, adjustable rising desks, and ergonomic chairs for comfort and performance.
Job Summary:
The Retention Specialist must strive to make a meaningful impact on clients’ lives by helping them achieve financial freedom. You will play a crucial role in ensuring the satisfaction and loyalty of our existing clients. You will be in contact with clients who may be considering canceling or downgrading their services, and your goal will be to address their concerns, resolve issues, and provide personalized solutions to retain them as a client.
Responsibilities:
- Provide exceptional, world-class customer service to clients, addressing their concerns and inquiries.
- Build rapport and trust with clients, ensuring they remain committed to their debt resolution plans.
- Identify and address potential issues or challenges that may hinder a client's progress or desire to stay in the program.
- Collaborate with cross-functional business partners to develop tailored solutions for each client.
- Maintain accurate records of client interactions and progress.
Requirements:
- Excellent communication and interpersonal skills.
- Empathetic and patient demeanor.
- Problem-solving and negotiation abilities.
- Strong organizational skills and attention to detail.
- Understanding of the debt space a plus!
- Previous experience in account management or retention roles is a plus.
Job Type: Full-time
Pay: $22.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Application Question(s):
- Do you speak any other languages fluently other than English?
Ability to Relocate:
- Las Vegas, NV 89144: Relocate before starting work (Required)
Work Location: In person
Salary : $22
