Funeral Arranger

Successful candidates are people who establish strong personal and business relationships with customers. Arrangers are listeners, advisors, supporters and facilitators. They are accountable for servicing families in a professional and timely manner. Respectful service and attention to customer needs are integral to a continued relationship with the family. Contributing as a team member, where individuals work together and share equally in the exchange of ideas, concepts and process outcomes is important.

The Funeral Arranger duties must be performed consistent with company mission and values and adherence to company policies and procedures.

Essential Functions and Competencies

• Arranging and conducting funeral and memorial ceremonies in a professional, organized and caring manner and in keeping with Company Policies and Procedures
• Retain heritage and grow market share through active involvement with community, religious and other organizations
• Complete and accurate preparation of all documents related to services, cremations, maintenance, and any other type of data entry
• Ensure potential pre-need referrals are shared with Family Service Counselors
• Promote a safe work environment by adopting general principles of safe conduct
• Assist with funeral services by supervising the parking of cars, ushering, driving funeral vehicles, assisting at chapel and church services, assisting at the cemetery, delivery of flowers, caskets, urn, photos, and other personal keepsakes or mementos of client families, setting up chairs and the removal, proper care, and storage of these items, picking up supplies, and participating at special functions
• Ensure adherence to all professional, municipal, provincial/state and federal licensing authority, regulations and rules applicable to the provision of funeral services
• Office duties such as operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system from time to time
• Answering phones, preparing reports as necessary and participating in staff meetings
• Any other duties as directed by management.
• This job is Nonexempt. This statement is only applicable to US employees.

 Required Education and Experience

• Equivalent to high school education and completion of a diploma training program at a college or technical school specializing in funeral service or experience equivalent
• Good driving record and must provide a valid driver’s license
• Previous customer service and/or sales experience would be a definite asset
• Knowledge of computers and some software would be an asset, or willingness to learn
• Above average communication skills
• High level of compassion and integrity
• Problem solving skills
• Ability to multi task and set priorities
• Detail oriented
• Professional and team player

AAP/EEO Statement

Equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veterans and/or any other status or condition protected by law, except where a bona fide occupational qualification exists.