What are the responsibilities and job description for the Call Center Representative position at LEGACY PARKING COMPANY LLC?
Job Details
Job Location: Corporate Office - Chicago, IL
Salary Range: $17.75 - $19.00 Hourly
Description
Legacy Parking is a quickly growing parking management company that is looking to add a Call Center Representatives to our team in Downtown Chicago. Our Call Center team is the voice of our company and we are looking to hire people who have a positive attitude and give off a cheerful demeanor. It's crucial that the person in this position is customer service oriented and has the ability to communicate effectively in English (Spanish is a plus).
Primary Responsibilities:
- Answer a high volume of inbound calls and respond to emails as well as live chats from customers
- Handle escalated issues and customer complaints
- Resolve customer concerns while providing top of the line service
- Navigate internal database and input customer information
- Utilize customer service experience to assist coworkers and teammates with issues they are unable to resolve
- Act as a team leader when the manager is unavailable
- Provide an excellent customer experience with every call
Qualifications:
- Technical Troubleshooting Experience and an understanding of Windows based PC hardware and Software.
- Ability to work in fast paced environment
- Ability to navigate multiple internet based applications simultaneously
- Excellent verbal and written communication skills
Available Shifts:
- Multiple 6:00 pm - 2:00 am shifts open
- Saturday, Sunday 3:00 pm - 11:00 pm
This is not a remote position. It is required to be onsite.
Qualifications
Salary : $18 - $19