Receptionist

Brooklyn Legal Services seeks a receptionist. The position will be situated at one of our three office locations - in Bedford-Stuyvesant (29 Albany Avenue); downtown Brooklyn (105 Court Street) or Brownsville (1709 St. Marks Ave).

Brooklyn Legal Services, part of Legal Services NYC’s Brooklyn Programs, provides high-quality, innovative representation to address the pressing legal needs of Brooklyn’s diverse low-income population. It focuses on the problems that have the greatest impact on our clients – preserving affordable and decent housing, maintaining income support, redressing abusive lending and consumer practices, promoting family stability and mitigating the effects of domestic violence, and advocating for the disabled.

LSNYC prides itself on its Diversity, Equity, and Inclusion (DEI) efforts. As a social justice organization, we are committed to fighting for a workplace that is as diverse, equitable, and inclusive as possible for everyone. Our DEI committee and numerous affinity groups work to foster collegial relationships amongst staff and allow staff to explore and advocate for racial justice and anti-oppression growth within our organization and through our legal work. All employees are expected to learn about, seek to understand and work to realize LSNYC’s DEI goals.

The responsibilities of this position include all the duties under Receptionist/ Switchboard Operator as described in the collective bargaining agreement. These include, but are not limited to:

· Welcoming prospective clients and visitors to the office and directing them to the appropriate case handler or external resource;

· Answering the phones, including responding to inquiries regarding our services and directing calls and taking messages, sorting and distributing the mail;

· Maintaining up-to-date knowledge of our office priorities and intake procedures;

· Assessing whether prospective clients can be assisted by our office and giving information about how to access our services and/or those provided by other organizations;

· Performing preliminary intake or screening interview, including preparation of appropriate forms, which may require occasional typing;

· Occasional filing;

· Duplicating, collating, and distributing materials.

· Translating for Limited English Proficiency callers and visitors or using telephone translation services as needed; and

· Other tasks as assigned are consistent with the collective bargaining agreement.

Experience and Qualifications

The successful candidate must have strong written and oral communication skills and be able to relate with a wide range of people including low-income clients, case handlers, and representatives of community organizations; and must be able to maintain a calm demeanor in a stressful and fast-paced environment. The candidate must also be skilled in Microsoft Word, Excel, and Outlook, internet research, and be comfortable learning and adapting to new technologies. Proficiency in Spanish, Haitian-Creole or a Chinese dialect is highly preferred, as is prior legal and/or social services experience.

Salary is commensurate with experience and is governed by our Collective Bargaining Agreement. We offer an excellent benefits package. Mentorship, training, and advancement opportunities are provided.

Vaccine Mandate

Please note, to safeguard the health and well-being of our employees and clients, LSNYC requires all employees to be fully vaccinated for COVID-19, unless a medical or religious exemption is approved.

How to Apply

Applicants should send a cover letter, resume, and two writing samples to __________. Please write “RECEPTIONIST” in the subject line of the email.

Salary and benefits are determined by the LS-NYC Collective Bargaining Agreement.

Legal Services NYC is an equal opportunity employer. People of color, women, people with disabilities, gay, lesbian, bisexual, and transgender people, and people over the age of 40 are strongly encouraged to apply.

Job#51_2022; Posted 5.2022

Job Type: Full-time

Pay: $13.20 - $23.41 per hour

Schedule:

• 8 hour shift

Work Location: One location

Salary : $13 - $23